At a Glance
- Tasks: Lead innovation in servicing technology and enhance operational performance.
- Company: Join Selene Holdings, a dynamic financial services firm focused on client experiences.
- Benefits: Enjoy competitive pay, health benefits, flexible work options, and generous PTO.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving technology solutions that improve customer experiences.
- Qualifications: 10+ years in tech innovation and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary: The Senior Manager, Servicing Technology Innovation plays a key role in advancing Selene Finance’s innovation strategy. This position partners closely with the Vice President, Technical Product Innovation, to support the development and implementation of solutions that enhance existing processes, improve system capabilities, and foster a culture of innovation across the organization. This role leads the evaluation of business processes, identifies opportunities to better leverage native system capabilities, and helps recommend technology and workflow enhancements aligned with business, operational, and compliance needs. Working closely with Servicing Operations, Process Optimization, Technology Solutions, Finance, and Legal and Compliance stakeholders, the Senior Manager contributes to initiatives that drive efficiency, cost optimization, and improved customer experience.
Job Responsibilities:
- Partner with the Vice President, Technical Product Innovation, to define and execute the strategic vision, roadmap, and innovation agenda for servicing technology solutions.
- Lead enterprise-focused initiatives to evaluate business processes and identify opportunities to optimize native system functionality, application capabilities, and operational performance.
- Drive the assessment and redesign of servicing workflows to deliver technology-enabled improvements that enhance efficiency, reduce costs, mitigate risk, and improve customer experience.
- Collaborate with leaders across Servicing Operations, Process Optimization, Technology Solutions, Finance, and Legal and Compliance to deliver scalable, business-aligned solutions that support organizational priorities.
- Evaluate current product capabilities, identify functional and process gaps, and recommend enhancements that align technology solutions with business objectives, operational needs, and regulatory requirements.
- Establish and monitor clear objectives, key performance indicators, and success measures for innovation initiatives to ensure measurable value creation and alignment with company goals.
- Champion a culture of innovation, accountability, and continuous improvement by advancing new ideas, modern capabilities, and sustainable process enhancements across the organization.
- Develop compelling business cases, strategic recommendations, and implementation roadmaps for technology enhancements, including priorities, dependencies, risks, and expected business outcomes.
- Ensure all proposed solutions and process improvements align with compliance obligations, control standards, and internal governance requirements.
- Present strategy, recommendations, progress updates, and business impact to executive leadership and cross-functional stakeholders with clarity, credibility, and influence.
- Lead multiple concurrent innovation and optimization initiatives, ensuring disciplined execution, effective governance, stakeholder alignment, and timely delivery of results.
- Stay current on industry trends, emerging technologies, and evolving business needs to identify opportunities for continued innovation and competitive advantage.
Job Requirements:
- 10+ years of progressive experience in technology, product innovation, business transformation, or operational improvement roles, including leadership of complex, cross-functional initiatives.
- Demonstrated experience partnering with business and technology leaders to define strategy, evaluate business needs, and deliver technology-enabled solutions that support organizational objectives.
- Strong background in business process analysis, workflow optimization, and identifying opportunities to improve operational performance and maximize system capabilities.
- Experience defining business and technical requirements and recommending solutions that address operational, customer, and regulatory needs.
- Proven ability to establish success metrics, key performance indicators, and measurable outcomes for strategic initiatives.
- Strong understanding of Software Development Lifecycle (SDLC) methodologies and delivery practices; experience with Azure DevOps strongly preferred.
- Demonstrated ability to manage multiple concurrent initiatives, balance competing priorities, and drive disciplined execution in a cross-functional environment.
- Excellent written, verbal, and executive-level communication skills, with the ability to present recommendations, influence stakeholders, and build alignment across all levels of the organization.
- Strong analytical, problem-solving, and risk management skills, with the ability to translate business needs into practical technology and process solutions.
- Experience working effectively with technical and non-technical stakeholders, including operations, finance, legal, compliance, and technology teams.
- Bachelor’s degree or an equivalent combination of education and relevant work experience.
- Mortgage servicing, financial services, or other regulated industry experience preferred.
- Advanced proficiency in Microsoft Office applications; experience with Microsoft Project, Planner, or similar project and portfolio management tools preferred.
Preferred Qualifications:
- Demonstrated success leading technology innovation, process transformation, or product optimization initiatives within complex, cross-functional environments.
- Experience maximizing the value of existing platforms by leveraging native system functionality before pursuing custom development or third-party solutions.
- Strong familiarity with servicing technologies, workflow tools, and enterprise systems that support operational efficiency, scalability, and data-driven decision-making.
- Experience influencing investment decisions and prioritization for technology enhancements, process improvements, and innovation initiatives.
- Success partnering with executive leadership and senior stakeholders to align strategy, priorities, and execution plans.
- Experience supporting change management and organizational adoption of new processes, tools, or capabilities.
- Relevant professional certifications in product management, project management, process improvement, business analysis, or agile methodologies are a plus.
Benefits:
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Senior Manager, Technical Product Innovation in Wideopen employer: Selene Finance LP
At Selene Holdings, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including paid time off, health insurance, and a matching 401(k) plan, all designed to support your well-being and career development. Located in vibrant cities like Dallas, TX, we offer a dynamic work environment where your contributions can truly make a difference in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Technical Product Innovation in Wideopen
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Selene Finance LP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Manager, Technical Product Innovation in Wideopen
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Selene Finance LP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Selene Finance LP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Selene Finance LP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Selene Finance LP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Selene Finance LP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Selene Finance LP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
