Product Manager in Wideopen

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Product Manager plays a critical role in leading the design, development, and delivery of technology solutions that align with strategic business goals and operational objectives. This position serves as a key liaison between business stakeholders and technical teams, ensuring that product initiatives are well-defined, effectively executed, and deliver measurable value. In addition to product leadership, the role encompasses systems analysis, quality assurance, and light project management responsibilities to ensure successful implementation of strategic initiatives. The ideal candidate combines strong technical expertise with a customer‑centric, business‑focused mindset.

Key Responsibilities

• Lead the strategy, planning, and execution of RPA, AI, and other technology‑driven initiatives.
• Identify and evaluate new product opportunities that enhance business capabilities and customer experience.
• Collaborate with cross‑functional teams to define business cases, success metrics, and ROI for proposed solutions.
• Develop and maintain detailed product roadmaps and project plans with clear, measurable outcomes.
• Facilitate the end‑to‑end product lifecycle, from ideation and requirements gathering to delivery and post‑launch support.
• Solve complex, ambiguous problems and proactively identify and mitigate risks.
• Manage stakeholder relationships, ensuring alignment of expectations and timely communication of project status, risks, and issues.
• Coordinate across departments (sales, operations, IT, corporate, etc.) to ensure seamless execution of initiatives.
• Track and manage multiple projects simultaneously in a fast‑paced, collaborative environment.
• Ensure timely delivery of projects within scope and budget.
• Support change management and adoption efforts across the organization.
• Maintain compliance with internal policies and complete all required training.

Qualifications

• Bachelor’s degree or equivalent work experience in the mortgage servicing industry.
• 5–7+ years of experience working cross‑functionally with technical and non‑technical teams.
• Proven experience defining product requirements and using data to drive decision‑making.
• Strong understanding of program and project management best practices.
• Excellent written and verbal communication skills, with the ability to present to both technical and executive audiences.
• Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment.
• Experience creating detailed documentation, including business requirements, user stories, and process flows.
• Strong analytical and problem‑solving skills, with the ability to anticipate and manage project risks.
• Proficiency in Microsoft Office, Microsoft Project, Microsoft Planner, and Asana.
• Strong interpersonal skills and ability to work effectively at all levels of the organization.

Why Selene?

• Benefits
• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending