At a Glance
- Tasks: Provide customer support for mortgage servicing platforms and manage system-related projects.
- Company: Join Selene Holdings, a dynamic financial services firm with a focus on client experience.
- Benefits: Enjoy great perks like paid time off, health benefits, and a matching 401(k) plan.
- Other info: Flexible work environment with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in the mortgage industry while developing your skills in a supportive environment.
- Qualifications: 5+ years in mortgage servicing and hands-on experience with ICE/MSP systems required.
The predicted salary is between 54000 - 66000 £ per year.
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The ICE Support Specialist provides customer support for the Mortgage Servicing platform and contributes to both immediate and longer-term initiatives across ICE-related systems. This role serves as a functional expert supporting ICE/MSP environments and related integrations, acting as a key resource for system functionality, issue resolution, and operational support. Given evolving project needs, this role may support various initiatives and will require flexibility to align with changing business priorities.
This position is responsible for system support activities such as configuration, maintenance, releases/upgrades, job scheduling, and internal help desk services. The role operates independently, prioritising work and managing multiple competing deadlines.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned:
- System & Platform Support
- Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms
- Support system administration, configuration, upgrades, and monitoring activities
- Coordinate and manage help desk tickets and vendor support cases
- Act as a subject matter resource for system functionality and integrations
- Operations & Lifecycle Management
- Maintain lifecycle documentation for supported systems, including vendor relationships, configurations, and upgrades
- Track vendor deliverables, SOWs, and implementation milestones
- Monitor change management activities, releases, and enhancements
- Coordinate UAT and QA efforts across environments
- Documentation & Process
- Maintain internal system and process documentation
- Develop and enhance playbooks for system support and issue resolution
- Review vendor documentation and identify company-specific impacts or updates
- Project & Cross-Functional Support
- Support multiple concurrent initiatives and system-related projects
- Collaborate with Product, Development, and Project Management teams
- Assist with prioritisation of system enhancements, defects, and functional improvements
- Data & Performance
- Monitor system usage, volumes, and performance metrics
- Support reporting and tracking of KPIs related to system effectiveness
Qualifications
To perform this job successfully, an individual must meet the following requirements:
Required Experience & Skills (Non-Negotiables)
- 5+ years of mortgage servicing experience (operations or system support)
- Hands-on experience with ICE/MSP or similar servicing systems
- Experience in a system support or administration role
- Demonstrated ability to:
- Manage and prioritise multiple tasks and deadlines
- Work independently and take initiative
- Communicate effectively (verbal and written)
Preferred Qualifications
- Exposure to SDLC / PMLC / project lifecycle processes
- Experience supporting projects in a fast-paced, evolving environment
- Prior experience working across multiple functional teams or initiatives
Key Competencies
- Strong attention to detail
- Ability to multitask and consistently meet multiple deadlines
- Strong verbal and written communication skills
- Ability to work in a team environment
- Strong customer-service orientation
- Ability to use good judgment
- Self-driven and proactive problem-solving mindset
Why Selene? Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
ICE Support Specialist in Wideopen employer: Selene Finance LP
Selene Finance LP is an exceptional employer that fosters a collaborative and dynamic work environment in Wideopen, England. With a strong focus on employee growth, we offer comprehensive benefits including paid time off, medical and dental coverage, and a 401(k) matching plan, ensuring our team members feel valued and supported. Join us to lead high-performing teams in a role that not only challenges you but also provides meaningful opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land ICE Support Specialist in Wideopen
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Selene Finance LP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace ICE Support Specialist in Wideopen
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Selene Finance LP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Selene Finance LP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Selene Finance LP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Selene Finance LP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Selene Finance LP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Selene Finance LP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
