Diligence QC Analyst III (Full-Time) in Wideopen

The Quality Control Analyst III focuses on controlling a high quality product, coaching and improving front‑to‑back knowledge, and acting as a go‑to subject matter expert for specialist topics.

Essential Duties and Responsibilities

• Responsible for the quality‑control examination of loan reviews completed by Loan Review Analysts.
• Provide real‑time feedback to Loan Review Analysts regarding errors and corrective actions.
• Ensure regulatory compliance for loans reviewed.
• Identify error trends and elevate findings to management/legal.
• Develop deep understanding of specific client guidelines.
• Handle escalated and contested client conditions with minimal guidance.
• Assist with loan review system testing and enhancement.
• Act as a subject‑matter expert on specific topics, assisting Loan Review Analysts and other QCs with problem‑solving, issue resolution and loan‑review guidance.
• Provide guidance on daily matters, such as underwriting guideline questions or compliance issues relating to TRID, Reg X, TILA, or others.
• Maintain high confidentiality to protect privacy rights.
• Adhere to internal controls to reduce errors and customer complaints.
• Respond to internal and external customer needs in a timely, accurate, and professional manner.
• Run QC control checks in addition to Loan Review Analyst QC checks.
• Review and enhance procedures, addressing issues that may hinder accuracy, timeliness, or deadlines.
• Provide coaching and training to staff to ensure company and department goals and key performance indicators (KPIs) are met.

Qualifications

• Current knowledge of underwriting guidelines, investor guidelines, regulatory compliance, and TRID practices.
• Minimum 5–7 years of mortgage underwriting and mortgage quality control experience within origination or due diligence.
• Strong understanding of condition‑clearing processes and their impact on loan grades.
• Good understanding of credit‑rating agency requirements.
• Knowledge of USPAP standards, supplemental valuation products, and reconciliation.
• Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.
• Experience reading, analyzing, and understanding various loan‑servicer pay histories and servicing documentation.
• Leadership skills with the ability to manage people.
• Team‑player effectiveness.
• Ability to prioritize job duties according to company needs.
• Professionalism and positivity.
• Excellent oral and written communication skills.
• Ability to build rapport with all levels of associates and establish credibility.
• Excellent listening skills and good judgment.
• Strong interpersonal/relationship‑building skills.
• Problem‑solving and decision‑making ability.
• Ability to produce quality work.
• Strategic thinking for problem solving.
• Strong analytical and organizational skills.
• Attention to detail.
• Multi‑tasking ability and ability to meet multiple deadlines consistently.

Education and Experience

• Minimum 5–7 years of non‑agency underwriting and QC experience preferred.
• Experience in second‑level reviews, escalations, and performance management.
• Bachelor’s degree preferred.

Computer Skills

• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Prior experience with mortgage due diligence software, Andor, MSP, Black Knight/LPS, and Fiserv preferred.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision coverage
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company‑paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and perform any other job‑related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.