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- Tasks: Lead change control initiatives and ensure compliance across all servicing lines.
- Company: Join Selene Holdings, a dynamic financial services firm with a focus on client experience.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth in a collaborative and innovative workplace.
- Why this job: Make a real impact in the mortgage industry while developing your leadership skills.
- Qualifications: 6+ years in mortgage servicing and strong team management experience required.
The predicted salary is between 60000 - 80000 £ per year.
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Manage and oversee change request submissions across all Servicing Lines of Business, reviewing initiatives for accuracy, completeness, and cross‑functional impact. Guide business partners in developing clear, concise agenda items for the Servicing Change Management Committee. Facilitate committee meetings, including agenda preparation, discussion leadership, documentation of minutes, and tracking action items. Develop and maintain tracking, reporting, and escalation processes for approved initiatives, deliverables, and overdue tasks. Review and approve updates to procedures to ensure alignment with change management initiatives and identify potential process gaps or failure points. Conduct scheduled reviews of ancillary fees with Compliance, Business, and Systems teams to ensure accuracy and regulatory compliance. Build, analyze, and maintain business control reports; partner with business units to resolve exceptions. Monitor tasks, evaluate risks, conduct research, and recommend improvements to strengthen operational controls. Prepare functional reporting for senior leadership. Assist with regulatory audits, providing documentation and operational insight as needed. Ensure compliance with departmental policies, procedures, and internal operating standards. Stay current with industry trends, regulatory requirements, and agency guidelines impacting mortgage servicing. Manage and develop a team of Analysts, providing coaching, performance feedback, and professional growth opportunities. Collaborate across business units to execute strategies and improve service delivery.
Qualifications
- High school diploma required; Bachelor’s degree preferred.
- Minimum 6 years of mortgage servicing industry experience.
- 5+ years of experience in servicing change control, governance, committee facilitation, and first‑line control testing.
- Minimum 2 years managing employee performance, conflict resolution, and coaching.
- Experience operationalizing regulatory and agency requirements through workflows, control points, and SOPs.
- Working knowledge of CFPB guidelines.
- Preferred: Experience with Black Knight/MSP and systems/business analysis.
- Preferred: Experience with first‑line QA and/or User Acceptance Testing.
Manager, Change Control and Governance employer: Selene Finance LP
Contact Detail:
Selene Finance LP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Change Control and Governance
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage servicing industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job at Selene Holdings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Selene's values and recent initiatives. Show us that you understand our mission to provide amazing client experiences and how your skills in change control and governance can contribute to that goal.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change initiatives or improved operational controls in your previous roles. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in being part of the Selene team.
We think you need these skills to ace Manager, Change Control and Governance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Manager, Change Control and Governance. Highlight your mortgage servicing experience and any relevant governance or committee facilitation work to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for Selene. Don’t forget to mention your positive attitude and creative thinking!
Showcase Your Leadership Skills: Since this role involves managing a team, be sure to highlight your experience in coaching and performance management. Share specific examples of how you've developed others and resolved conflicts in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Selene Finance LP
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage servicing industry and Selene Holdings specifically. Understand their services, values, and recent developments. This will show that you're genuinely interested and prepared to contribute.
✨Showcase Your Leadership Skills
Since the role involves managing a team of Analysts, be ready to discuss your leadership style and experiences. Prepare examples of how you've successfully coached and developed team members in the past, and how you handle conflict resolution.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage change. Think of specific situations where you've had to facilitate committee meetings or implement change control processes, and be ready to explain your approach and outcomes.
✨Stay Current with Regulations
Familiarise yourself with the latest CFPB guidelines and any relevant regulatory changes. Being able to discuss how these impact the mortgage servicing industry will demonstrate your expertise and commitment to compliance.