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For Companies At a Glance
- Tasks: Support daily IT operations and assist with hardware/software maintenance.
- Company: Join a well-established firm with multiple office locations.
- Benefits: Enjoy a full-time role with negotiable salary and parking available.
- Why this job: Gain hands-on experience in IT support while working in a dynamic team environment.
- Qualifications: Proficient in Windows, Microsoft Office, and have experience in IT support.
- Other info: Must have a full driving licence and access to a vehicle for office travel.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users.
With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices.
Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential.
ROLE:
- Support the day-to-day operations.
- Assist with hardware and software maintenance.
- Provide technical support to staff.
- Assist with ensuring the smooth running of IT systems across the organization.
- Assist in developing and maintaining resources on the firm’s intranet.
- Assist the IT Director and Lead Technical Analyst with additional development opportunities.
EXPERIENCE:
- Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking.
- Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit.
- Experience of 1st and 2nd line support and able to set up workstations.
- Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications.
- Experience of troubleshooting printers, scanners, PC’s, mobile phones, and tablets.
- Confident manner with good communication skills and previous experience in an IT Support environment.
- Ability to troubleshoot common hardware/software issues is essential.
DESIRED SKILLS:
- Microsoft SQL server, Microsoft Azure or a similar cloud environment
- Office 365
- Microsoft Intune, Microsoft Entra
- Cisco
- Powershell
- RestAPI
- Node
- JS
- Power BI
- NetDocs
- AI
MORE INFO:
- Full Time office based.
- Parking available.
- Own car is essential.
- Salary negotiable on experience.
- 8:30am – 5:30pm (Monday to Friday)
IT Assistant employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Windows 10/11, Active Directory, and ActionStep. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Since the role requires travel between offices, ensure you have a reliable means of transport. Mentioning your driving licence and vehicle availability during discussions can demonstrate your readiness for the role and commitment to flexibility.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, particularly any instances where you successfully resolved technical issues. Use specific examples that highlight your problem-solving skills and ability to communicate effectively with users.
✨Tip Number 4
Network with current or former employees of the firm if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proficiency in Windows 10 and 11, Microsoft server versions, and any relevant IT support experience. Use specific examples to demonstrate your skills in troubleshooting and technical support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Assistant role and mention your ability to assist with hardware and software maintenance. Highlight your communication skills and previous experience in an IT support environment.
Showcase Relevant Experience: When detailing your work experience, focus on roles where you provided 1st and 2nd line support. Mention any experience with ActionStep, Net Documents, or similar systems, as well as your ability to set up workstations and troubleshoot common issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at SelectStaff Recruitment
✨Show Your Technical Skills
Make sure to highlight your proficiency in Windows 10 and 11, Microsoft server versions, and other relevant technologies during the interview. Be prepared to discuss specific experiences where you successfully troubleshot hardware or software issues.
✨Demonstrate Communication Skills
Since the role involves providing technical support to staff, it's crucial to showcase your communication skills. Practice explaining complex IT concepts in simple terms, as this will demonstrate your ability to assist users effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of past experiences where you resolved technical issues or improved IT processes, as this will show your practical knowledge and initiative.
✨Discuss Flexibility and Travel
Given the requirement to travel between offices, express your willingness and ability to adapt to different work environments. Mention your driving licence and access to a vehicle, as this is essential for the role.
