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- Tasks: Support daily operations, manage calls, emails, and member documentation.
- Company: Join a well-established Customer Services department in Croxley Business Park.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday.
- Why this job: Be part of a friendly team, enhance your skills, and make a difference.
- Qualifications: Strong communication, organisational skills, and a customer-centric attitude required.
A well-established Customer Services department requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.
This is a Full Time office based role, situated in the Croxley Business Park.
ROLE:- Answering inbound calls.
- Managing inboxes for team members on leave.
- Printing, packing up and sending Member documentation.
- Reviewing outstanding renewals.
- Forwarding on and following up on customer invoices.
- Recording all documents received relating to a registered claim.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
- Friendly, a team player and willing to work hard.
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
Monday to Friday 9:00am - 5:00pm
Customer Support Coordinator employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews or conversations with us.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves answering inbound calls, being articulate and friendly will make a great impression on us.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. We value self-motivated individuals who can handle various responsibilities efficiently.
✨Tip Number 4
Be ready to discuss your experience with customer interactions. Highlighting specific instances where you provided excellent service will demonstrate your customer-centric approach, which is crucial for this role.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Coordinator role. Emphasise your communication abilities, organisational skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer interactions or administrative tasks in the past, demonstrating your suitability for the role.
Highlight Key Skills: In your application, clearly outline your excellent communication skills and professional telephone manner. Use bullet points to make these stand out, as they are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Support Coordinator.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts effectively.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, share examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the demands of the position.
✨Emphasise Your Customer-Centric Approach
Since the role involves liaising with members, it's important to highlight your customer-centric mindset. Prepare anecdotes that illustrate how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Demonstrate Team Spirit
Being a team player is crucial in this position. Be ready to discuss your experiences working in teams and how you contribute to a positive team environment. Mention any collaborative projects you've been part of and how you support your colleagues, as this will resonate well with the interviewers.
