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- Tasks: Provide top-notch service to customers throughout the claims process.
- Company: Join a leading specialist insurance organisation with a strong reputation.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: This is a full-time office role in Croxley Business Park.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading specialist Insurance organization is recruiting for an experienced Customer Service professional to join their well-established Claims Department. The main purpose of the role will be to deliver high quality service to the Customers in all aspects of the claims processes. This is a Full Time office based role situated in the Croxley Business Park.
ROLE:
- Deliver high quality service to customers in all aspects of claims processes.
- Providing professional and friendly telephone-based assessments and authorization of claims.
- Providing written confirmation of claims assessments and decisions.
- Dealing with invoice payment queries.
- Undertake general office duties from time to time when required.
REQUIREMENTS:
- 2 years’ Customer Service experience.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
BENEFITS:
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
HOURS:
Monday to Friday 9:00am - 5:00pm
Customer Service Consultant employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the ins and outs of how claims are assessed and processed will give you an edge during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone-based interactions, consider role-playing scenarios with friends or family to enhance your professional telephone manner and ensure you can handle various customer queries confidently.
✨Tip Number 3
Highlight your customer-centric approach in conversations. During networking or interviews, share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the expectations of the position.
✨Tip Number 4
Research the company culture and values. Understanding what the organisation stands for will help you tailor your discussions and demonstrate that you're not just a fit for the role, but also for the team and company ethos.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant customer service experience, especially any roles where you've dealt with claims or insurance. Use specific examples to demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your two years of experience and how it aligns with the role's requirements. Be sure to express your enthusiasm for working in a claims department.
Highlight Key Skills: In your application, emphasise your excellent communication skills and professional telephone manner. Provide examples of how you've successfully handled customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially any experience related to claims processes. Be ready to share specific examples of how you've successfully handled customer queries or resolved issues.
✨Demonstrate Excellent Communication Skills
Since the role requires a professional telephone manner, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your communication style and ensure you come across as friendly and approachable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to deal with difficult customers or complex claims, and be prepared to explain how you managed those situations effectively.
✨Research the Company and Its Values
Familiarise yourself with the insurance organisation's mission and values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you're a great fit for their team.
