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- Tasks: Help customers navigate the claims process with top-notch service and support.
- Company: Join a leading specialist insurance organisation known for its commitment to quality.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday per year.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Two years in customer service or claims handling with strong communication skills required.
- Other info: This is a full-time office role located in Croxley Business Park.
Our client, a leading specialist Insurance organization is recruiting for an experienced Claims Consultant to join their well-established team. The main purpose of the role will be to deliver high quality service to the Customers in all aspects of the claims processes. This is a Full Time office based role situated in the Croxley Business Park.
ROLE:
- Deliver high quality service to customers in all aspects of claims processes.
- Providing professional and friendly telephone-based assessments and authorization of claims.
- Providing written confirmation of claims assessments and decisions.
- Dealing with invoice payment queries.
- Undertake general office duties from time to time when required.
REQUIREMENTS:
- Two years’ customer service & claims handling experience.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
BENEFITS:
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
HOURS:
- Monday to Friday 9:00am - 5:00pm
Claims Consultant employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the nuances of claims handling will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone-based assessments, being articulate and friendly over the phone can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience in real-life scenarios. Prepare examples that highlight your ability to handle difficult situations and provide excellent service, as this is crucial for a Claims Consultant.
✨Tip Number 4
Research the company culture and values of the organisation. Tailoring your approach to align with their ethos can help you make a strong impression during the interview process.
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and claims handling. Use specific examples that demonstrate your skills in delivering high-quality service and your ability to handle claims processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention your two years of experience and how it aligns with the requirements of the Claims Consultant position. Be sure to convey your customer-centric approach.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your professional telephone manner and any experience you have in providing assessments and written confirmations. This will show that you can effectively communicate with customers.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Customer Service Skills
Since the role requires delivering high-quality service to customers, be prepared to discuss your previous customer service experiences. Share specific examples where you successfully handled claims or resolved customer issues.
✨Demonstrate Communication Proficiency
Excellent communication is key for a Claims Consultant. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication skills made a difference in a claim process.
✨Prepare for Telephone Assessments
As the role involves telephone-based assessments, consider doing mock interviews over the phone. This will help you refine your professional telephone manner and ensure you sound friendly and approachable.
✨Highlight Your Organisational Skills
Being organised is crucial in managing claims efficiently. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple claims or queries at once.
