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- Tasks: Help customers navigate the claims process with top-notch service and support.
- Company: Join a leading specialist insurance organisation known for its commitment to quality.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday per year.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Two years in customer service or claims handling, with strong communication skills.
- Other info: This is a full-time office role located in Croxley Business Park.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading specialist Insurance organization is recruiting for an experienced Claims Consultant to join their well-established team. The main purpose of the role will be to deliver high quality service to the Customers in all aspects of the claims processes. This is a Full Time office based role situated in the Croxley Business Park.
ROLE:
- Deliver high quality service to customers in all aspects of claims processes.
- Providing professional and friendly telephone-based assessments and authorization of claims.
- Providing written confirmation of claims assessments and decisions.
- Dealing with invoice payment queries.
- Undertake general office duties from time to time when required.
REQUIREMENTS:
- Two years’ customer service & claims handling experience.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
BENEFITS:
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
HOURS:
Monday to Friday 9:00am - 5:00pm
Claims Consultant employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the nuances of claims handling will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a professional and friendly telephone manner, consider role-playing scenarios with a friend to refine your approach and ensure you come across as approachable and knowledgeable.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses in interviews to align with their mission can set you apart from other candidates and show that you’re a great fit for their team.
✨Tip Number 4
Prepare examples from your past experience that highlight your customer-centric approach. Be ready to discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this will showcase your relevant skills effectively.
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and claims handling experience. Use specific examples that demonstrate your communication skills and ability to deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention how your previous experiences align with the responsibilities of the Claims Consultant position.
Highlight Relevant Skills: In your application, emphasise your organisational skills and professional telephone manner. Provide examples of how you've successfully managed customer queries or claims in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Customer Service Skills
As a Claims Consultant, you'll need to demonstrate your ability to provide high-quality service. Prepare examples from your past experience where you successfully handled customer queries or resolved issues, highlighting your communication skills and customer-centric approach.
✨Prepare for Telephone Assessments
Since the role involves professional and friendly telephone-based assessments, practice your telephone manner. Consider conducting mock interviews over the phone to refine your tone, clarity, and ability to convey information effectively.
✨Understand the Claims Process
Familiarise yourself with the claims process in the insurance industry. Be ready to discuss how you would handle various scenarios, including claims assessments and invoice payment queries, to show your understanding of the role's requirements.
✨Demonstrate Self-Motivation and Results-Driven Attitude
The employer is looking for someone who is self-motivated and results-driven. Share specific instances where you set goals for yourself and achieved them, illustrating your proactive nature and commitment to delivering results.
