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- Tasks: Help customers navigate the claims process with top-notch service and support.
- Company: Join a leading specialist insurance organisation known for its commitment to quality.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday per year.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Two years in customer service or claims handling, with strong communication skills.
- Other info: This is a full-time office role located in Croxley Business Park.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading specialist Insurance organization is recruiting for an experienced Claims Consultant to join their well-established team. The main purpose of the role will be to deliver high quality service to the Customers in all aspects of the claims processes. This is a Full Time office based role situated in the Croxley Business Park.
ROLE:
- Deliver high quality service to customers in all aspects of claims processes.
- Providing professional and friendly telephone-based assessments and authorization of claims.
- Providing written confirmation of claims assessments and decisions.
- Dealing with invoice payment queries.
- Undertake general office duties from time to time when required.
REQUIREMENTS:
- Two years’ customer service & claims handling experience.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
BENEFITS:
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
HOURS:
Monday to Friday 9:00am - 5:00pm
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the nuances of claims handling will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves a lot of telephone-based assessments, practice articulating your thoughts clearly and professionally.
✨Tip Number 3
Showcase your customer-centric approach. Prepare examples from your past experiences where you went above and beyond for customers, as this will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of the organisation. Being able to align your personal values with theirs can make a strong impression and demonstrate your genuine interest in the role.
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and claims handling experience. Use specific examples that demonstrate your communication skills and ability to deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention how your previous experiences align with the responsibilities of a Claims Consultant, particularly in providing assessments and dealing with queries.
Highlight Relevant Skills: In your application, emphasise your organisational skills and professional telephone manner. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in the insurance sector.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Customer Service Skills
As a Claims Consultant, you'll need to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your ability to remain professional and friendly under pressure.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your professional telephone manner.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in claims handling. Think about potential situations you might face and how you would approach them, focusing on delivering high-quality service to customers.
✨Demonstrate Your Organisational Skills
Being organised is crucial in managing claims processes efficiently. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple claims or queries simultaneously.
