At a Glance
- Tasks: Provide admin support and assist with help-desk operations for users and charities.
- Company: Join a well-established organisation in Amersham with a supportive team culture.
- Benefits: Competitive pro-rata salary, flexible part-time hours, and a friendly office environment.
- Other info: Permanent part-time role, 22.5 hours per week, with opportunities for growth.
- Why this job: Make a difference by helping users and charities while developing your admin skills.
- Qualifications: Customer service experience, attention to detail, and strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
An exciting opportunity has become available for an experienced Administrator to join a well-established organization in Amersham. Our client is recruiting for an enthusiastic and organized Support & Admin Assistant, with the main purpose of the role being to assist with running the help-desk Support facility (phone calls and emails) for users, charities and partner organisations. The role is Part Time, to cover 3 days per week (22.5 hours), with one of the days needing to be Monday. This is a fully office-based role reporting to the Head of Service Delivery and working as part of a small team supporting each other to provide an excellent support service for the users.
ROLE:
- Administrative and operational support where required in the office.
- Frontline help-desk Support.
- Providing responsive, empathetic and efficient User and Partner Support on the company’s platform by both email and telephone.
- Adding new charities/users to the platform, updating partner details and enabling individual access.
- Collecting of bank details to enable donation payments by phone and email.
- Submitting gift aid claims to HMRC.
- Referring partners and users to the training team when required.
EXPERIENCE:
- Good level of Customer Service.
- Excellent attention to detail.
- Able to handle sensitive situations with compassion and professionalism.
- Previous customer service and administrative experience.
- Excellent organizational and communication skills.
- Good working knowledge of MS Office.
MORE INFO:
Permanent Part Time Office based. 9:00am - 5:00pm 3 days per week - 22.50 hours £28,000 pro rata.
Part Time Admin & Support Assistant in Amersham employer: SelectStaff Recruitment
Join a dynamic team as a Project Accountant in a supportive office environment where your attention to detail and financial expertise will be valued. We offer a comprehensive benefits package, including a Nest pension scheme and convenient parking, alongside a culture that promotes professional growth and collaboration. Located in a vibrant area, this role provides the opportunity to contribute meaningfully while enjoying a balanced work-life schedule from Monday to Friday.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Admin & Support Assistant in Amersham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SelectStaff Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SelectStaff Recruitment and let us see your personality shine through!
We think you need these skills to ace Part Time Admin & Support Assistant in Amersham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SelectStaff Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about SelectStaff Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SelectStaff Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SelectStaff Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SelectStaff Recruitment will surely appreciate.
