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- Tasks: Engage with customers via email, chat, and phone to resolve queries.
- Company: Join Selective Marketplace Ltd, a top womenswear retailer in Leicester.
- Benefits: Enjoy employee discounts and on-site parking with flexible shift patterns.
- Why this job: Be part of a friendly team that values communication and customer satisfaction.
- Qualifications: Fluent in German and English with excellent communication skills required.
- Other info: Transport is beneficial as remote work isn't available; UK work authorisation is mandatory.
The predicted salary is between 30000 - 42000 £ per year.
A skilled and ambitious German-speaking Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester, on a full-time or part-time basis. We offer a wide range of shift patterns according to your availability. We are open from 8:30 AM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don't offer work-from-home options. We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory. This is a golden opportunity to join a mighty company and let your career shine!
About Us
We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department. We don’t cold call, and we don’t upsell. What we do is turn the best CRM technology into trusted communication channels that make us super easy to interact with. Smoothing out the shopping process means we can help the thousands of Poetry Fashion and Wrap London enthusiasts continue to enjoy our ranges.
Key Responsibilities:
- Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
- Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
- Setting up and maintaining new customer accounts
- Following up with customers to ensure their requests are resolved
- Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
- We need you to speak our voice and apply it to everything you do
Required Skills:
- Excellent communication skills and fluency in German
- To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
- To bring excellent English language skills
- Have a can-do attitude
Benefits:
- Employee discount
- On-site parking
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Customer Success Specialist - German Speaking in Leicester employer: Selective Marketplace
Contact Detail:
Selective Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist - German Speaking in Leicester
✨Tip Number 1
Familiarise yourself with the brands, Wrap London and Poetry Fashion. Understanding their products and values will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think of examples from your past experiences where you've successfully resolved customer issues or improved their experience.
✨Tip Number 3
Prepare to showcase your language skills. Since fluency in German and excellent English are required, practice speaking both languages confidently, perhaps by role-playing common customer scenarios.
✨Tip Number 4
Since having your own transport is beneficial, consider how you can highlight your reliability and punctuality. Being able to commute easily can be a plus point in your favour during discussions.
We think you need these skills to ace Customer Success Specialist - German Speaking in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer success roles, especially any positions where you used your German language skills. Emphasise your communication abilities and any previous work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the brands, Wrap London and Poetry Fashion. Mention how your skills align with the company's values and culture.
Highlight Language Proficiency: Clearly state your fluency in both German and English in your application. If you have any certifications or experiences that demonstrate your language skills, be sure to include them.
Showcase Customer Skills: Provide specific examples of how you've successfully resolved customer queries in the past. This could include metrics or feedback from previous roles that demonstrate your effectiveness in customer success.
How to prepare for a job interview at Selective Marketplace
✨Showcase Your Language Skills
Since the role requires fluency in German and excellent English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently.
✨Understand the Company Culture
Research Selective Marketplace Ltd and their sister brands, Wrap London and Poetry Fashion. Familiarise yourself with their values and customer service approach. Showing that you align with their culture will impress the interviewers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and ability to communicate effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company goals. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about the tools they use for customer communication or how they measure success in the customer success department.
