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- Tasks: Engage with customers via email, chat, and phone to resolve queries.
- Company: Join Selective Marketplace Ltd, a leading womenswear retailer in Leicester.
- Benefits: Enjoy competitive pay, flexible hours, employee discounts, and a pension scheme.
- Why this job: Be part of a vibrant team in a supportive culture that values your input.
- Qualifications: Fluent in German and English with excellent communication skills required.
- Other info: Own transport is beneficial as remote work isn't available.
A skilled and ambitious German-speaking Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester, on a full-time or part-time basis. We offer a wide range of shift patterns according to your availability. We are open from 8:30 AM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don’t offer work-from-home options. United Kingdom work authorisation is mandatory.
This is a golden opportunity to join a mighty company and let your career shine!
About Us: We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department.
What’s on Offer?
- Competitive salary (£24,100- £25,100 based on experience)
- Pension scheme
- On-site parking
- Fantastic working environment
- Flexibility of full time or part time
- Employee discount
Key Responsibilities of the German Speaking Customer Success Specialist:
- Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
- Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
- Setting up and maintaining new customer accounts
- Following up with customers to ensure their requests are resolved
- Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
- We need you to speak our voice and apply it to everything you do
Skills & Experience:
- Excellent communication skills and fluency in German
- To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
- To bring excellent English and German language skills
- Have a can-do attitude
What’s Next? Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Customer Success Specialist (German Speaker) employer: Selective Marketplace
Contact Detail:
Selective Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist (German Speaker)
✨Tip Number 1
Familiarise yourself with the company and its brands, Wrap London and Poetry Fashion. Understanding their values and products will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a customer success role. Think about how you would handle difficult situations or queries in both German and English.
✨Tip Number 3
Prepare to showcase your communication skills. Since this role requires fluency in both German and English, consider doing mock interviews with friends or family to practice articulating your thoughts clearly in both languages.
✨Tip Number 4
Since the position is based in Leicester, ensure you have a reliable means of transport. Being able to discuss your commute plans can show your commitment and readiness for the role during the interview.
We think you need these skills to ace Customer Success Specialist (German Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your communication skills and ability to resolve customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your enthusiasm for the role. Mention your familiarity with the womenswear industry and how you can contribute to Selective Marketplace's mission.
Highlight Relevant Skills: In your application, emphasise your razor-sharp customer skills and telephone manners. Provide examples of how you've successfully handled customer interactions in the past, especially in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your German language skills are accurately represented and that your application is polished and professional.
How to prepare for a job interview at Selective Marketplace
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in German, so practice speaking clearly and confidently.
✨Understand the Company Culture
Research Selective Marketplace Ltd and their sister brands, Wrap London and Poetry Fashion. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate who fits their culture.
✨Prepare for Customer Scenarios
As a Customer Success Specialist, you'll need to handle various customer queries. Think of examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction, and be ready to discuss these during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
