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- Tasks: Engage with customers via email, chat, and phone to resolve queries and enhance their experience.
- Company: Join Selective Marketplace Ltd, a top womenswear retailer known for its vibrant workplace culture.
- Benefits: Enjoy company events, a pension scheme, employee discounts, and on-site parking.
- Why this job: Be part of a supportive team that values your input and fosters career growth.
- Qualifications: Must have excellent English skills and a passion for customer service in a fast-paced environment.
- Other info: Evening shifts from 2:30 PM to 10:30 PM, Monday to Friday; transport is beneficial.
The predicted salary is between 30000 - 42000 £ per year.
A skilled and ambitious Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester on a full-time basis. This is an evening role, so you'll work from 2:30 PM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don't offer work-from-home options. We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory.
We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department. We don’t cold call or upsell. We turn the best CRM technology into trusted communication channels that make us super easy to interact with. Smoothing out the shopping process means we can help thousands of Poetry Fashion and Wrap London enthusiasts continue to enjoy our ranges.
Key Responsibilities:- Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
- Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
- Setting up and maintaining new customer accounts
- Following up with customers to ensure their requests are resolved
- Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
- To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
- To bring excellent English language skills
- Have a can-do attitude
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Customer Success Specialist - Evenings in Leicester employer: Selective Marketplace
Contact Detail:
Selective Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist - Evenings in Leicester
✨Tip Number 1
Familiarise yourself with Selective Marketplace's brands, Wrap London and Poetry Fashion. Understanding their products and values will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you resolved customer issues effectively, as this will resonate well with the hiring team.
✨Tip Number 3
Since this role requires evening shifts, be ready to discuss your availability and how you can manage work-life balance. Showing that you're committed to the hours will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your communication skills by engaging with the company on social media. Commenting on their posts or sharing relevant content can show your enthusiasm for the brand and help you stand out.
We think you need these skills to ace Customer Success Specialist - Evenings in Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Success Specialist.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your customer skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer success and your enthusiasm for the brands involved. Mention your ability to work in a fast-paced environment and how you can contribute to the company's culture.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selective Marketplace
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers and improving their experience. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Familiarise Yourself with the Brands
Before the interview, take some time to learn about Wrap London and Poetry Fashion. Being able to discuss their products and values will show your genuine interest in the company and its mission.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers through various channels, be prepared to showcase your communication skills. Practice answering common customer queries clearly and concisely, as this will reflect your ability to handle real-life situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or improved customer relationships, and be ready to share those stories.
