Customer Success Specialist

Customer Success Specialist (Evenings) / Up to £24K / Leicester / Mon – Fri, 2:30 PM – 10:30 PM Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone\’s day a little better? Join Selective Marketplace Ltd – home to elegant womenswear brands Wrap London and Poetry Fashion – as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience. This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture. Key Responsibilities of the Customer Success Specialist: * Responding quickly and professionally to customer queries across email, chat, phone, and social media * Supporting customers in the UK, US, and Germany (don’t worry, you don’t need to speak German!) * Maintaining customer accounts and following up to ensure every issue is resolved * Sharing feedback to help us improve our products and service * Collaborating with a friendly team to deliver solutions and build trust * Embodying the voice and values of our two beautiful brands What We\’re Looking For: * A superstar communicator with excellent English and razor-sharp people skills * Confidence on the phone and in writing, with a helpful, can-do attitude * Someone who enjoys working in a fast-paced, collaborative environment * UK work authorisation (required) * Own transport preferred due to shift hours and location (on-site only) What’s on Offer? * A permanent, secure role in a supportive and sociable team * Competitive salary (£22,100 – £24,100, based on experience) * Company pension * Cycle to work scheme * Generous employee discount * On-site parking * Fun company events and a real team spirit Why Join Us? At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call – we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you. Ready to let your career shine? Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters