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- Tasks: Help customers via email, chat, phone, and social media while resolving their queries.
- Company: Join Selective Marketplace Ltd, home to stylish womenswear brands like Wrap London and Poetry Fashion.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and fun team events.
- Why this job: Be part of a supportive team that values customer experience and teamwork in a vibrant culture.
- Qualifications: Excellent communication skills, a can-do attitude, and UK work authorisation are essential.
- Other info: This is a full-time evening role, so own transport is preferred due to shift hours.
The predicted salary is between 22100 - 24100 £ per year.
Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone's day a little better? Join Selective Marketplace Ltd, home to elegant womenswear brands Wrap London and Poetry Fashion, as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience. This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture.
Key Responsibilities Of The Customer Success Specialist
- Responding quickly and professionally to customer queries across email, chat, phone, and social media
- Supporting customers in the UK, US, and Germany (don't worry, you don't need to speak German!)
- Maintaining customer accounts and following up to ensure every issue is resolved
- Sharing feedback to help us improve our products and service
- Collaborating with a friendly team to deliver solutions and build trust
- Embodying the voice and values of our two beautiful brands
What We're Looking For
- A superstar communicator with excellent English and razor-sharp people skills
- Confidence on the phone and in writing, with a helpful, can-do attitude
- Someone who enjoys working in a fast-paced, collaborative environment
- UK work authorisation (required)
- Own transport preferred due to shift hours and location (on-site only)
What's on Offer?
- A permanent, secure role in a supportive and sociable team
- Competitive salary (£22,100 - £24,100, based on experience)
- Company pension
- Cycle to work scheme
- Generous employee discount
- On-site parking
- Fun company events and a real team spirit
Why Join Us?
At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don't upsell or cold call; we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you.
Ready to let your career shine? Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters.
Contact Detail:
Selective Marketplace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with the brands, Wrap London and Poetry Fashion. Understanding their values and product offerings will help you connect better with customers and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone and in writing. Since the role requires excellent English and a helpful attitude, consider role-playing customer scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing relevant experiences from previous jobs. Think of specific examples where you successfully handled multiple tasks or resolved customer issues quickly.
✨Tip Number 4
Network with current or former employees of Selective Marketplace if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to handle queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention why you want to work for Selective Marketplace Ltd and how you align with their values.
Highlight Relevant Skills: In your application, emphasise your people skills, confidence in communication, and ability to thrive in a fast-paced environment. These are key traits they are looking for in a Customer Success Specialist.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selective Marketplace Ltd
✨Show Your People Skills
As a Customer Success Specialist, your ability to communicate effectively is crucial. Be prepared to demonstrate your people skills during the interview by sharing examples of how you've successfully resolved customer issues or improved their experience in previous roles.
✨Familiarise Yourself with the Brands
Take some time to research Selective Marketplace Ltd and its brands, Wrap London and Poetry Fashion. Understanding their values and products will help you align your answers with what they stand for, showing that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to handle difficult customers or resolve conflicts, and be ready to explain your thought process and the outcome.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, highlight your experience in collaborative environments. Share examples of how you've contributed to team success and built trust among colleagues, as this aligns with the company's emphasis on teamwork.