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- Tasks: Lead customer success initiatives, ensuring satisfaction and effective onboarding.
- Company: Join Selectamark, a leader in innovative security solutions.
- Benefits: Enjoy 23 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Shape the future of customer experience with cutting-edge technology.
- Qualifications: Experience in customer success, project management, and training delivery.
- Other info: Be part of a growing team dedicated to making the world safer.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Orpington, UK (BR6 8NL)
Company: Selectamark Security Systems plc
Lead the Future of Customer Success at Selectamark
Are you an outcome-driven professional passionate about client satisfaction, operational delivery, training excellence, and new technology? Selectamark Security Systems plc—the UK’s leading provider of forensic DNA marking, asset tracking, and command and control solutions—is looking for a Customer Success Manager to champion onboarding, project execution, training and technical sales support.
You will shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards.
Why Join Selectamark?
- Strategic Role: Help shape and professionalise the customer experience.
- Technical Innovation: Work with cutting-edge security and communications systems.
- Professional Development: Advance your career through leadership, technology, and CPD-recognised achievements.
What You Will Be Doing
- Customer Success Leadership: Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results. Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes. Create and manage customer success roadmaps tailored to public sector and corporate objectives.
- Project Management & Deployment Oversight: Lead the deployment of SelectaDNA, BikeRegister, asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement. Champion the use of the SARA Model (Scanning, Analysis, Response, Assessment) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing. Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders.
- Training Delivery & Enablement: Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence with Selectamark’s product suite. Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients. Build scalable onboarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients. Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations.
- Technical Sales Support: Act as a trusted technical advisor to Sales and Marketing teams during solution design, particularly for forensic marking solutions, asset tracking technologies, and command and control communications platforms. Translate technical features into clear operational advantages for policing, security, and commercial settings. Assist with solution scoping and demonstrations to ensure customer expectations are met and exceeded.
- Customer Health Monitoring & Growth Enablement: Track customer success metrics (NPS, CSAT, usage engagement) and lead Quarterly Business Reviews (QBRs) for strategic accounts. Proactively identify up-sell, cross-sell, and renewal opportunities through deep relationship management and outcome achievement. Drive customer advocacy initiatives, enabling customer success stories, referrals, and public case studies.
Who You Are
- Customer-Focused: Proven success in customer success management, technical account management, or project delivery.
- Experienced Project Manager: Skilled in structured, phased project rollout—ideally with knowledge of the SARA model or similar.
- Training Expert: Strong background in training delivery, ideally with CPD-accredited or professional-standard training program experience.
- Technical Communicator: Confident handling discussions around security technologies, tracking systems and SaaS platforms.
- Organised & Resilient: Highly structured in approach to customer engagements and adaptable to dynamic client environments.
What We Offer
- Benefits Package: 23 days holiday, company pension, and continued training opportunities.
- Exciting Growth: Be part of Selectamark’s UK expansion across security and asset protection markets.
About Selectamark
With 40 years of innovation, Selectamark Security Systems plc is a trusted leader in forensic property marking, crime prevention, and asset registration. Working with UK Police Forces, Local Government and Enterprise Leaders, we remain committed to security excellence and technology innovation.
How to Apply: If you are ready to take your customer success career to the next level and join a company that values innovation, integrity, teamwork and excellence, please submit your CV to jobs@selectamark.co.uk.
Application Deadline: 1 May 2026 (earlier applications will be prioritised). Applicants must have the right to work in the UK. Sponsorship is not available for this role. Proof of eligibility to work in the UK will be required as part of the recruitment process.
Selectamark Security Systems plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Selectamark Security Systems plc and help us create a safer world through innovative security solutions!
Connect with Us: Stay updated on our latest news and opportunities by following Selectamark Security Systems plc on LinkedIn.
Customer Success Lead - Onboarding, Training & Tech in Orpington employer: Selectamark Security Systems plc
Contact Detail:
Selectamark Security Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead - Onboarding, Training & Tech in Orpington
✨Tip Number 1
Network like a pro! Reach out to current employees at Selectamark on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding the SARA model. Since it’s mentioned in the job description, showing that you know how to apply it will impress the hiring team. Brush up on your project management skills too!
✨Tip Number 3
Showcase your training expertise! Think of examples where you’ve successfully delivered training or onboarding sessions. Be ready to discuss how you can enhance client competence with Selectamark’s products.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Success Lead - Onboarding, Training & Tech in Orpington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Lead role. Highlight your project management and training delivery expertise, as these are key to what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how your background makes you a great fit. Share specific examples of how you've driven client satisfaction and operational excellence in previous roles.
Showcase Your Technical Skills: Since this role involves working with cutting-edge security technologies, don’t forget to mention any relevant technical skills or experiences. We want to see how you can translate complex tech into clear benefits for our clients!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Selectamark Security Systems plc
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS and CSAT. Be ready to discuss how you've used these metrics in past roles to drive client satisfaction and loyalty.
✨Master the SARA Model
Since the role involves project management using the SARA model, make sure you understand it inside out. Prepare examples of how you've applied similar structured problem-solving approaches in your previous projects.
✨Showcase Your Training Expertise
Be prepared to talk about your experience in designing and delivering training programmes. Highlight any CPD-accredited training you've been involved with and how it enhanced client competence.
✨Communicate Technical Concepts Clearly
As a Customer Success Lead, you'll need to translate technical features into operational advantages. Practice explaining complex security technologies in simple terms, so you can demonstrate your ability to communicate effectively with clients.