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For Companies At a Glance
- Tasks: Lead customer success, manage projects, deliver training, and support technical sales.
- Company: Join Selectamark, a leader in security innovation with 40 years of experience.
- Benefits: Enjoy 23 days holiday, a pension scheme, and ongoing training opportunities.
- Why this job: Shape the future of customer experience while advancing your career in a dynamic environment.
- Qualifications: Experience in customer success, project management, and training delivery is essential.
- Other info: Be part of our exciting growth across the UK security market.
The predicted salary is between 36000 - 60000 £ per year.
Are you an outcome-driven professional passionate about client satisfaction, operational delivery, training excellence, and new technology?
About the Role
Customer Success Manager – champion onboarding, project execution, training and technical sales support. Shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards.
Why Join Selectamark?
- Strategic Role: Help shape and professionalise the customer experience.
- Technical Innovation: Work with cutting-edge security and communications systems.
- Professional Development: Advance your career through leadership, technology, and CPD-recognised achievements.
What You'll Be Doing
- Customer Success Leadership: Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results. Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes. Create and manage customer success roadmaps tailored to public sector and corporate objectives.
- Project Management & Deployment Oversight: Lead the deployment of SelectaDNA, BikeRegister, asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement. Champion the use of the SARA Model (Scanning, Analysis, Response, Assessment) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing. Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders.
- Training Delivery & Enablement: Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence with Selectamark’s product suite. Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients. Build scalable onboarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients. Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations.
- Technical Sales Support: Act as a trusted technical advisor to Sales and Marketing teams during solution design, particularly for forensic marking solutions, asset tracking technologies, and command and control communications platforms. Translate technical features into clear operational advantages for policing, security, and commercial settings. Assist with solution scoping and demonstrations to ensure customer expectations are met and exceeded.
- Customer Health Monitoring & Growth Enablement: Track customer success metrics (NPS, CSAT, usage engagement) and lead Quarterly Business Reviews (QBRs) for strategic accounts. Proactively identify up-sell, cross-sell, and renewal opportunities through deep relationship management and outcome achievement. Drive customer advocacy initiatives, enabling customer success stories, referrals, and public case studies.
Who You Are
- Customer-Focused: Proven success in customer success management, technical account management, or project delivery.
- Experienced Project Manager: Skilled in structured, phased project rollout—ideally with knowledge of the SARA model or similar.
- Training Expert: Strong background in training delivery, ideally with CPD-accredited or professional-standard training program experience.
- Technical Communicator: Confident handling discussions around security technologies, tracking systems and SaaS platforms.
- Organised & Resilient: Highly structured in approach to customer engagements and adaptable to dynamic client environments.
What We Offer
- Benefits Package: 23 days holiday, company pension, and continued training opportunities.
- Exciting Growth: Be part of Selectamark’s UK expansion across security and asset protection markets.
About Selectamark
With 40 years of innovation, Selectamark Security Systems plc is a trusted leader in forensic property marking, crime prevention, and asset registration. Working with UK Police Forces, Local Government and Enterprise Leaders, we remain committed to security excellence and technology innovation.
How to Apply
Submit your CV and a cover note outlining why you are the right person for the role to jobs@selectamark.co.uk. Application Deadline Friday, 16 January 2026 (earlier applications will be prioritised).
Work Eligibility
Applicants must have the right to work in the UK. Sponsorship is not available for this role. Proof of eligibility to work in the UK will be required as part of the recruitment process.
Equal Opportunity Statement
Selectamark Security Systems plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us
Join us at Selectamark Security Systems plc and help us create a safer world through innovative security solutions!
Connect with Us
Stay updated on our latest news and opportunities by following Selectamark Security Systems plc on LinkedIn.
Customer Success Manager in London employer: Selectamark Security Systems plc
Contact Detail:
Selectamark Security Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Selectamark on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the SARA model inside out. Be ready to discuss how you would apply it in real-world scenarios. Showing that you can think critically about project management will impress the hiring team.
✨Tip Number 3
Demonstrate your training expertise! Bring examples of past training programmes you've delivered, especially if they're CPD-accredited. This will show that you’re not just a fit for the role but a standout candidate.
✨Tip Number 4
Don’t forget to showcase your customer success metrics! Be prepared to talk about how you've tracked NPS or CSAT in previous roles. This data-driven approach will resonate well with Selectamark's focus on client satisfaction.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your customer-focused achievements and any relevant project management experience to catch our eye!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Share why you’re passionate about customer success and how your background makes you the perfect fit for Selectamark. Be genuine and let your personality come through.
Showcase Your Training Experience: Since training delivery is key in this role, don’t forget to mention any relevant training programmes you've designed or delivered. We love seeing how you’ve empowered others with your knowledge!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Selectamark Security Systems plc
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS and CSAT. Be ready to discuss how you've used these metrics in past roles to drive client satisfaction and loyalty.
✨Master the SARA Model
Since the role involves project management using the SARA model, make sure you understand it inside out. Prepare examples of how you've applied similar structured problem-solving techniques in your previous projects.
✨Showcase Your Training Experience
Highlight your experience in designing and delivering training programmes. Be prepared to discuss specific training methods you've used and how they enhanced client competence with technology.
✨Communicate Technical Concepts Clearly
As a Customer Success Manager, you'll need to translate technical features into operational advantages. Practice explaining complex security technologies in simple terms, so you can demonstrate your communication skills during the interview.