At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Other info: Flexible mobile role with clear career progression and a supportive environment.
- Why this job: Be part of a dynamic team making people's day better with tasty treats.
- Qualifications: Customer-focused attitude and willingness to learn.
The predicted salary is between 24000 - 36000 € per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What we are looking for
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Service Operator - Wolverhampton employer: Selecta
Selecta is an exceptional employer, offering a dynamic work environment where employees can thrive as Mobile Merchandisers and Service Operators. With competitive pay rates, comprehensive training, and clear career progression opportunities, our team members enjoy a supportive culture that prioritises customer care and personal development. Additionally, the convenience of taking company vans home eliminates commuting costs, making this role in Wolverhampton not only rewarding but also practical for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Wolverhampton
✨Tip Number 1
Get to know the company! Research Selecta and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about scenarios where you've gone above and beyond for customers – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Selecta family. Let’s get you that job!
We think you need these skills to ace Mobile Merchandiser/Service Operator - Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Merchandiser/Service Operator role. Highlight any relevant experience you have in customer service, vending, or mobile roles. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit for Selecta. Keep it friendly and professional, just like we are with our customers.
Show Off Your Flexibility:Since this role involves visiting multiple sites, it's important to showcase your flexibility and adaptability. Mention any previous experiences where you've had to adjust quickly to changes or new environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as part of our team!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines that Selecta uses. Understanding how they operate, common issues, and maintenance will show your technical aptitude and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a Service Operator.
✨Flexibility is Key
Be ready to discuss your adaptability and willingness to work across various locations. Share experiences where you successfully managed changing circumstances or schedules, as this role requires mobility and responsiveness.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being knowledgeable about these standards will demonstrate your commitment to maintaining hygiene and safety in the workplace.
