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For Companies At a Glance
- Tasks: Restock and clean vending machines while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and a dynamic work environment.
- Why this job: Be the friendly face that keeps our machines running smoothly across various locations.
- Qualifications: Customer service skills and a flexible attitude are essential.
- Other info: Great opportunity for career growth in a fast-paced, mobile role.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Service Operator?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager.
- To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
Requirements
What are we looking for in a Service Operator?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
Benefits received as a Service Operator: 25 days holiday pa +
Mobile Merchandiser/Service Operator in Wolverhampton employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator in Wolverhampton
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills as a Service Operator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Selecta team.
We think you need these skills to ace Mobile Merchandiser/Service Operator in Wolverhampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can be that friendly point of contact for our clients, so share examples of how you've gone above and beyond to help customers in the past.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role of a Service Operator.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your flexibility and responsiveness to changes, as these are key traits we’re looking for in a Service Operator. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines used by Selecta. Understand their functions, common issues, and how to maintain them. This will show your technical knowledge and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a Service Operator.
✨Flexibility is Key
Be ready to discuss your flexibility and adaptability. Since this role involves visiting multiple sites, share experiences where you successfully managed changing circumstances or unexpected challenges.
✨Health and Safety Awareness
Brush up on health and safety regulations relevant to vending services. Be prepared to discuss how you would ensure compliance and maintain hygiene standards, as this is a significant part of the job.
