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- Tasks: Lead a team to manage site surveys and installations of food tech equipment.
- Company: Selecta serves 12 million people daily across Europe, providing snacks and beverages.
- Benefits: Enjoy 25 days annual leave, life assurance, free parking, and unlimited coffee.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a supportive environment.
- Qualifications: Experience managing teams, project management skills, and a full UK driving licence required.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
We are hiring a Survey & Installation Leader to join our Specialist Technical team to manage the customer site surveys & installation of new & refurbished food tech equipment. This customer-facing role requires working closely with the Great Start team to ensure site surveys are completed on time and with a high degree of accuracy by our field-based Survey & Installation technical team and to assist with project management of large complex multi site installations to ensure customers have a great on-boarding experience.
What is the Specialist Technical Team?
The specialist technical team is responsible for overseeing and coordinating multiple specialist functions such as PDI, site surveys, customer installations, uplifts and re-sites, management of 3PL relationships and service delivery alongside our front-line technical specialists. The team ensure all equipment undergoes rigorous quality and operational standards before deployment into customer sites. The overall objective is to ensure that customers have a seamless install or equipment movement experience.
The Survey & Installation Leader & team will work closely with the Great Start Team and team at RBC, to ensure they have all the required information on the customer site to select the right equipment and can deliver a working solution on day of install to give a “Great Start” to the customer & supplier relationship.
Your Key Duties & Responsibility:
- Lead a Team of 5 regional field based Technical Joy Ambassadors (TJA’s) to ensure site surveys are completed to schedule as per sales order process
- Managing day to day operations of Survey and Installation team including working hours, holidays and absences.
- Ensure all relevant site logistical and facilities information is prepared pre-delivery and installation, and that client has a clear understanding of planned works. Including RAMs
- Support achievement of project management milestones for large multi-site installs
- Communicate and liaise with various departments including service operations and sales teams. To ensure all equipment is full, clean & working from date of install.
- Work closely with third party logistics providers to ensure site access and timely delivery of equipment.
- Managing through to resolution of issues as they arise to minimise impacts to Customer and P&L
- Dealing with enquiries from the Great Start Team and ensuring that support is in place for the refurbishment of damaged or faulty equipment at PDI in RBC or Badminton as required
- Driving innovation, implementing change and delivering to individual and team targets
- Manage manual/ad-hoc site survey requests and process
- Attend (if required) installs (scale or complex) to support the team and manage all stake holders ensuring seamless customer experience is achieved
- Any other duties requested by the Specialist Technical Director
What does the day to day look like for the Survey & Installation Leader?
- Each day starts with the Daily Cadence Call where escalations and urgent business are addressed and tasks/expectations for the day are set
- Ensure the Survey & Installation Engineers are assigned work tickets for surveys are aligned with sales order process milestones
- Ensure Survey & Installation Engineers are assigned work tickets for machine movements (Install, uplift and relocation) aligned with 10-day movement forecast
- Manage issues of administration and coordination between Selecta and our 3PL for attendance of field based Engineers
- Provide high quality communication to customers at all times
- Provide reporting on metrics and KPI’s relating to team activity and performance
- Attend calls with Leadership to discuss upcoming Install projects
- Driving issues to resolution and ensure Selecta are on track for Revenue and Machine Installation Targets
- Summarise feedback from installs to Specialist Technical Director and work with the team and 3PL to improve PDI and re-manufacture processes.
What are we looking for in a Great Start Manager?
- Proven experience Managing or Supervising a team of field based technical sales representatives or support engineers in a data led KPI driven environment
- Excellent interpersonal skills with the ability to communicate with internal stakeholders & external Clients
- Project management skills and capable of working to deadlines in a complex environment involving multiple stakeholders and service suppliers
- Some technical experience or understanding of food technology platforms including, vending equipment, payment systems, refrigeration and hot & cold drink facilities
- Ability to identify root-cause to issues and problem solve
- Display a high level of organisational skills and able to multi-task
- Must have discretion and be able to manage confidential and commercially sensitive information
- A Team Player able to motivate field-based team of remote workers, demonstrating enthusiasm, drive and standards
- Be computer literate, being able to use in house systems, and Microsoft applications, particularly Excel and SharePoint (Advance Excel skill are a plus)
- A full UK driving license with at least 12 months driving experience and no more than 6 points is essential
- 25 days of annual leave plus bank holidays
- Life assurance equivalent to 2x your yearly salary
- Five weeks of occupational paid sick leave for added security
- Extended leave policy for greater flexibility
- Free parking at our Head Office and other depot locations
- Unlimited coffee and tea to keep you refreshed
- Clear career progression paths with development opportunities
- Strong leadership support to help you thrive
- Employee recognition scheme to celebrate your contributions
- Mental health and wellbeing support , including access to mental health first aiders
At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.
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Survey & Installation Leader employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Survey & Installation Leader
✨Tip Number 1
Familiarise yourself with the food technology platforms mentioned in the job description, such as vending equipment and payment systems. This knowledge will not only help you understand the role better but also demonstrate your genuine interest during interviews.
✨Tip Number 2
Highlight your project management skills by preparing examples of past experiences where you've successfully managed complex projects. Be ready to discuss how you coordinated multiple stakeholders and met deadlines, as this is crucial for the Survey & Installation Leader role.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with both internal teams and external clients in previous roles. This will be key in demonstrating your ability to lead a team and ensure customer satisfaction.
✨Tip Number 4
Research Selecta's values and mission to align your responses with their commitment to diversity and inclusion. Being able to articulate how your personal values resonate with theirs can set you apart from other candidates.
We think you need these skills to ace Survey & Installation Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, project management, and technical knowledge related to food technology. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Survey & Installation Leader position and how you can contribute to the team.
Highlight Interpersonal Skills: Since this role involves communication with various stakeholders, emphasise your interpersonal skills. Provide examples of how you've successfully managed relationships with clients or team members in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've identified issues and implemented solutions, particularly in a project management context. This will demonstrate your capability to handle challenges effectively in a complex environment.
How to prepare for a job interview at Selecta
✨Showcase Your Leadership Skills
As a Survey & Installation Leader, you'll be managing a team of Technical Joy Ambassadors. Be prepared to discuss your previous leadership experiences and how you motivate and manage remote teams effectively.
✨Demonstrate Project Management Expertise
This role involves overseeing complex installations and ensuring deadlines are met. Highlight your project management skills and provide examples of how you've successfully managed multiple stakeholders in past projects.
✨Understand the Technical Aspects
Familiarise yourself with food technology platforms, including vending equipment and payment systems. Being able to discuss technical details will show your understanding of the industry and enhance your credibility.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to identify root causes and resolve issues. Prepare examples from your past experiences where you successfully navigated challenges, particularly in a customer-facing environment.
