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For Companies At a Glance
- Tasks: Service and maintain vending and coffee equipment to keep customers happy.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 27 days holiday, competitive pay, and full training.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong electrical knowledge and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
About The Role
We're now looking for a Field Service Engineer to join our Technical team in the UK. This is a great opportunity to work in a dynamic, customer-focused role where you'll play a key part in keeping our equipment running smoothly and our customers satisfied. As a Field Service Engineer, you will be responsible for servicing, maintaining, and repairing a wide range of vending and coffee equipment within your assigned area. Your goal is to minimise equipment downtime, resolve faults efficiently, ideally on the first visit and deliver a consistently high standard of service to our customers.
Responsibilities
- To diagnose and repair faults on a complete range of Vending Equipment.
- To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
- Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
- To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
- To attend various Training Courses to assist you to maintain the highest standard of workmanship.
- Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
- Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
- Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
Requirements
- Full UK driving licence (minimum 12 months, maximum 6 points).
- Must have strong electrical knowledge/experience - demonstrated through practical work experience or an electrical qualification.
- Have a technical background with strong fault finding and diagnosis skills.
- Ability to work independently and manage your own workload.
- Be customer-focused with a smart and professional appearance.
- Technical background with hands-on experience.
- Knowledge of safe working practices with electrical equipment and plumbing.
Benefits
- 27 days holiday pa + bank holidays.
- Life assurance of 2x yearly salary.
- Competitive pay rates- we pay more than our competitors in almost all locations.
- Full Training provided.
- Security of 5-weeks paid sick leave.
- Development opportunities available and clearly mapped career paths.
- Company phone provided.
Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview. Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.
Service Technician - Yeovil employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Yeovil
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to the Field Service Engineer role. Think about your past experiences and how they relate to the job. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! Be prepared to discuss specific examples of how you've diagnosed and repaired faults in the past. Highlight your technical background and customer service experience – this is key for a role like this!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Service Technician - Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your electrical knowledge and fault-finding skills, as these are key for us at Selecta. Use specific examples from your past experience that show how you've kept equipment running smoothly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about working with vending and coffee equipment. Let us know how your customer-focused approach aligns with our mission to keep our customers satisfied.
Show Off Your Technical Skills: In your application, don’t forget to mention any relevant technical qualifications or hands-on experience you have. We want to see that you can diagnose and repair faults efficiently, ideally on the first visit, just like we do at Selecta.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen to join the Selecta team!
How to prepare for a job interview at Selecta
✨Know Your Equipment
Before the interview, brush up on your knowledge of vending and coffee equipment. Familiarise yourself with common faults and repairs, as well as the technical manuals relevant to the role. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Focus
Since this role is customer-facing, be prepared to discuss how you’ve maintained good customer relations in past positions. Share specific examples where you resolved issues or improved customer satisfaction, highlighting your pleasant manner and professionalism.
✨Showcase Your Problem-Solving Skills
Be ready to talk about your fault-finding and diagnosis skills. Prepare a couple of scenarios where you successfully diagnosed and repaired equipment, ideally on the first visit. This will illustrate your technical background and ability to work independently.
✨Dress the Part
First impressions matter! Make sure to dress smartly and professionally for the interview. A neat appearance reflects your respect for the company and the role, and it aligns with the customer-focused image they want to project.