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For Companies At a Glance
- Tasks: Diagnose and repair vending and coffee equipment to keep customers happy.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Competitive pay, training opportunities, and a dynamic work environment.
- Other info: Great chance for career growth in a fast-paced industry.
- Why this job: Be part of a team that ensures tasty beverages are always available.
- Qualifications: Technical skills and a friendly attitude towards customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Selecta
Selecta is the largest provider of unattended self‑serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in‑between.
About the Role
We’re now looking for a Field Service Engineer to join our Technical team in the UK. This is a great opportunity to work in a dynamic, customer‑focused role where you’ll play a key part in keeping our equipment running smoothly and our customers satisfied. As a Field Service Engineer, you will be responsible for servicing, maintaining, and repairing a wide range of vending and coffee equipment within your assigned area. Your goal is to minimise equipment downtime, resolve faults efficiently, ideally on the first visit and deliver a consistently high standard of service to our customers.
Responsibilities
- To diagnose and repair faults on a complete range of Vending Equipment.
- To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
- Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
- To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
- To attend various Training Courses to assist you to maintain the highest standard of workmanship.
- Maintain good customer relations by adopting a pleasant manner at all times.
- Adhere to customer procedure e.g. entry/exit from premises and Health.
Service Technician - High Wycombe employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service technician roles. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or any relevant certifications to interviews. This will help demonstrate your expertise and commitment to maintaining high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Technician - High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight any relevant experience with vending or coffee equipment, and don’t forget to mention your customer service skills. We want to see how you can keep our customers satisfied!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've resolved faults efficiently in the past, just like we do at Selecta.
Show Off Your Technical Skills: In your application, be sure to showcase your technical know-how. Mention any training courses you've attended or certifications you've earned that relate to servicing and maintaining equipment. We love a candidate who’s keen to learn and grow!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Selecta
✨Know Your Equipment
Familiarise yourself with the types of vending and coffee equipment that Selecta uses. Brush up on common faults and repairs, as well as the technical manuals. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you’ve provided excellent service. Be prepared to discuss how you handle difficult situations and maintain a pleasant manner, even under pressure.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. You might be asked to solve hypothetical problems during the interview, so practice explaining your thought process clearly and logically. Highlight any relevant experience where you resolved issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training courses mentioned in the job description or how the team prioritises repairs. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.