At a Glance
- Tasks: Service and repair vending and coffee equipment while ensuring customer satisfaction.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 27 days holiday, life assurance, and full training opportunities.
- Other info: Collaborative environment with clear career paths and mental health support.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Strong electrical knowledge and fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services.
Selecta operates across 16 countries within Europe, serving 12 million people every day.
Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
About the Role
We’re now looking for a
Field Service Engineer to join our Technical team in the UK.
This is a great opportunity to work in a dynamic, customer-focused role where you’ll play a key part in keeping our equipment running smoothly and our customers satisfied.
As a Field Service Engineer, you will be responsible for servicing, maintaining, and repairing a wide range of vending and coffee equipment within your assigned area.
Your goal is to minimise equipment downtime, resolve faults efficiently, ideally on the first visit and deliver a consistently high standard of service to our customers.
Responsibilities
- Diagnose and repair faults on a complete range of Vending Equipment
- Ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns.
If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
- Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
- Ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
- Attend various Training Courses to assist you to maintain the highest standard of workmanship.
- Maintain good customer relations by adopting a pleasant manner at all times.
Adhere to customer procedure e. g. entry/exit from premises and Health & Safety Policies where appropriate.
- Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
- Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
Requirements
- Full UK driving licence (minimum 12 months, maximum 6 points)
- Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualifications
- Have a technical background with strong fault finding and diagnosis skills.
- Ability to work independently and manage your own workload
- Be customer-focused with a smart and professional appearance.
- Technical background with hands‑on experience
- Knowledge of safe working practices with electrical equipment and plumbing
Benefits
- 27 days holiday Per Annum + Bank holidays
- Life assurance equivalent to 2x your annual salary
- Five weeks of occupational paid sick leave
- Free parking at our Head Office and depot locations
- Full Training provided
- Development opportunities available and clearly mapped career paths
- Strong leadership and a collaborative working environment
- Employee recognition schemes to celebrate success and achievement
- Mental health and wellbeing support, including access to Mental Health First Aiders
Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview.
Selecta is committed to equal opportunities, diversity, and inclusion.
We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.
#J-18808-Ljbffr
Service Technician - Bournemouth employer: Selecta
Selecta is an excellent employer, offering a dynamic work environment where you can make a real impact on the skills and performance of our Service Technicians. With a strong focus on employee development, we provide comprehensive training plans and ample opportunities for career progression, all while enjoying generous benefits such as 25 days of annual leave and life assurance. Join us in a culture that values collaboration and innovation, and be part of a team that is dedicated to excellence in service delivery across our diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - Bournemouth
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Technician - Bournemouth
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Selecta's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Selecta. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Selecta
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Selecta.
