Service Support - Hemel Hempstead

About Selecta

Selecta is the largest provider of unattended self‑serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Support to join our team.

The Service Support is responsible for the smooth day‑to‑day running of the depot, including stock control, cleanliness, vehicle loading/unloading, and supporting Joy Ambassadors with stock and cash handling. The role also provides essential field support, such as emergency relief, installations, audits, and project work. You’ll assist with vehicle compliance, new starter training, and ensure health and safety standards are upheld at all times. This is a varied, hands‑on role requiring strong organisation, flexibility, and a commitment to excellent service delivery.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in‑between.

Duties of Role

• Day to day running of Warehouse, maintaining a safe working environment and ensuring a high standard of cleanliness and stock accuracy.
• Merchandiser stocktakes & Stock Transfers.
• Managing and Tracking product waste.
• Cover essential needs in the field – including emergency relief support, delivery of stock, adhoc installs and project work.
• Support Area Leaders during holiday periods.
• Attend training courses where required.
• Ensure Fleet is maintained to a high level including compiling vehicle audits.
• Maintaining and recording of vehicle weight to ensure we are legally compliant.
• In the field audits of machines where required.
• Assist with Onboarding of New Starters including essential training such as EdAPP, VISON and Fleet Defense Modules.
• Holiday cover for London driver (5 weeks of the year).

Department Functions and Reporting

• Complete all required documentation accurately and on time.
• Work closely with the field team and relevant depot to deliver exceptional service.
• Support the ASL’s communication of departmental or company information to the team, management, and other departments.

Health and Safety

• Comply with all Company and Statutory regulations regarding Health and Safety.
• Make yourself aware and observe all relevant health and safety rules and procedures on customer sites.
• Ensure appropriate PPE is always worn where relevant.
• Ensure your company car is always kept clean and road worthy in line with company procedures.

Skills and Competencies

• Take a proactive approach to communication.
• Strong communicator and the ability to present information clearly.
• Solid decision‑making abilities.
• Ability to multi‑task and manage tight timescales effectively.
• Impeccable attention to detail.
• A strong team player but confident working independently.
• Self‑motivated and the ability to act upon own initiative.
• The ability to prioritise work and pre‑empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
• Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.

Benefits

25 days of annual leave plus