Senior Client Experience Executive

Would you like to join an innovative global industry leader and food tech pioneer? We are hiring a Senior Client Experience Executive to join Selecta UK&I, a KKR portfolio company with Group 2021 reported revenue of over €1 billion. As a 24/7 food & drinks distribution and technology-led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital vending machines, coffee machines, smart fridges, snack markets, and more. We are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment. Your Key Duties & Responsibilities: Take ownership of client queries, working with internal stakeholders to investigate and provide full resolution. Act as a client champion, delivering excellent client experience, increasing satisfaction, and contributing to retention and NPS. Respond to all client contact within an agreed timeframe. Investigate and respond to clients promptly, providing satisfactory resolutions aligned with company policies. Liaise with operational and technical teams to resolve client queries effectively. Behave as a brand ambassador, acting with integrity, diligence, and professionalism. Maintain up-to-date knowledge of company procedures. Support training and upskilling of the client experience centre team. Create training materials and guides for the team. Implement quality checks and escalation procedures to ensure a seamless client experience. Assist in testing new systems and process changes, providing feedback for improvements. Support weekend cover on a rota basis. Perform any other responsibilities as assigned by department leaders. Candidate Attributes: Positive attitude and resilience. Resourcefulness. Ability to drive results and collaborate across departments. Lead by example behaviors. Familiarity with O365 and CRM systems. Proven customer service experience in a similar role or industry. Excellent communication skills, both oral and written. Benefits: Up to 25 days’ holiday plus bank holidays. Life assurance of 2x salary. Five weeks of paid sick leave. Extended leave policy for flexibility. Free parking at head office and depots. Unlimited coffee and tea. Clear career progression and development opportunities. Strong leadership support. Employee recognition schemes. Mental health and wellbeing support, including access to mental health first aiders. At Selecta, we are committed to diversity and inclusion. We welcome applications from all individuals and will provide adjustments during the recruitment process if needed. #J-18808-Ljbffr