Regional Technical Manager - Hemel Hempstead

We are hiring a Regional Technical Manager to join our team and lead the delivery of best-in-class technical performance across the region. In this role you will manage and develop a diverse technical workforce—including Technical Administration, PDI, Site Survey Technicians, Installation & Logistics Engineering, Service Technicians, Area Technical Managers, and Technical Training—to ensure operational excellence, service reliability, and continuous improvement across all Selecta solutions. This is a depot-based role with customer site visits as required.

Your Key Duties & Responsibilities:

• Lead, coach and develop all technical teams within the region, ensuring high performance, accountability and strong collaboration.
• Oversee technical operations including logistic transport, installations, commissioning, PDI, site surveys, logistics planning, and ongoing service support.
• Complete regular cadence meetings with the vertical leaders within your team to ensure alignment and progress.
• Drive first-time-fix performance, machine availability, and technical KPIs to meet or exceed regional business targets.
• Ensure compliance with all technical, safety, and quality standards, implementing best practices across field operations.
• Plan and coordinate resource allocation to support new business rollouts, major installations, relocations, and refurbishments.
• Partner with Area Technical Managers to improve route efficiency, technician capability, and service delivery consistency.
• Work closely with the Regional Technical Trainer to build training programmes, upskill teams, and support technical certification pathways.
• Maintain strong cross-functional collaboration with Operations, Sales, Supply Chain and Customer Care to ensure seamless service delivery.
• Continuously analyse performance data, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Present performance data to senior leadership team and customers as required.
• Support fleet management, parts optimisation, and logistics processes to ensure the right tools, parts, and machines are available when needed.
• Act as an escalation point for complex technical issues, ensuring timely resolution and preventive actions.
• Work closely with HR to ensure all policies are adhered to within your wider team, and act as escalation point for cases as required.

Requirements:

• Proven experience managing multi-disciplinary technical teams in a field-service or engineering-led environment.
• Strong leadership skills with the ability to motivate, coach and develop large, diverse teams.
• Solid understanding of vending, coffee, refrigeration, or similar electromechanical equipment (preferred but not essential).
• Excellent organisational and analytical skills, with the ability to make data-driven decisions.
• A hands-on, solution-focused mindset with a commitment to continuous improvement.
• Strong communication and stakeholder-management skills, able to collaborate effectively across departments.

Benefits:

• 25 days of annual leave plus bank holidays.
• Life assurance equivalent to 2x your yearly salary.
• Five weeks of occupational paid sick leave for added security.
• Extended leave policy for greater flexibility.
• Free parking at our Head Office and other depot locations.
• Unlimited coffee and tea to keep you refreshed.
• Clear career progression paths with development opportunities.
• Strong leadership support to help you thrive.
• Employee recognition scheme to celebrate your contributions.
• Mental health and wellbeing support, including access to mental health first aiders.