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- Tasks: Join us as a Mobile Relief Merchandiser, restocking and cleaning vending machines while providing top-notch customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for your shifts.
- Why this job: Be part of a diverse team creating joyful moments through excellent service in various locations.
- Qualifications: Must have the Right to Work in the UK; training provided for all necessary skills.
- Other info: Flexible hours with opportunities for career development and certifications in food hygiene.
The predicted salary is between 24000 - 36000 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Merchandiser/Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
Benefits received as a Joy Ambassador
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Most of our shifts are 5 days per week – 5 in 7
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Relief Merchandiser/ Joy Ambassador - Fresh Food - Manchester/Leeds employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Relief Merchandiser/ Joy Ambassador - Fresh Food - Manchester/Leeds
✨Tip Number 1
Familiarise yourself with the vending and coffee machine industry. Understanding the products and services offered by Selecta will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Joy Ambassador, you'll be the face of Selecta at various locations, so showcasing your ability to connect with clients and provide excellent service is crucial.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role involves visiting multiple sites daily, so sharing examples of how you've successfully managed changing environments or schedules will set you apart.
✨Tip Number 4
Show your commitment to health and safety standards. Since you'll be responsible for maintaining hygiene in vending machines, discussing your understanding of health regulations and any relevant training will demonstrate your readiness for the role.
We think you need these skills to ace Mobile Relief Merchandiser/ Joy Ambassador - Fresh Food - Manchester/Leeds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Mobile Relief Merchandiser/Joy Ambassador position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since this role involves a high level of customer interaction, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries or complaints in the past.
Showcase Flexibility and Adaptability: This is a mobile role requiring visits to multiple client sites. Mention any previous experience that demonstrates your ability to adapt to changing environments and manage your time effectively.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Relief Merchandiser/Joy Ambassador, you'll be the friendly face of Selecta. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your ability to handle complaints or issues with a positive attitude.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would ensure machines are hygienically clean and well-stocked, and how you would handle any faults that may arise during your visits.
✨Highlight Your Flexibility
This role requires visiting multiple client sites daily, so it's important to showcase your flexibility and adaptability. Share experiences where you've successfully managed changing priorities or worked in dynamic environments.
✨Emphasise Health & Safety Awareness
Since the position involves food handling and machine maintenance, demonstrating your knowledge of health and safety regulations is crucial. Be prepared to discuss any relevant training or certifications you have, such as Food Hygiene or Health and Safety.