At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy competitive pay, 25 days holiday, and training opportunities.
- Other info: Flexible working patterns and clear career progression available.
- Why this job: Be part of a dynamic team making people's day better with tasty treats.
- Qualifications: Customer-focused attitude and willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
Mobile Merchandiser/Vending Operator - Birmingham
Selecta Birmingham, England, United Kingdom
This role is for a Mobile Merchandiser to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base.
About Selecta: Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We operate across 16 countries within Europe, serving 12 million people every day.
Key Responsibilities:
- Ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time
- Complete all the relevant stock and cash controls across the machine base and on the company vans
- Fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk
- Report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs
- Provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers
- Ensure a high level of customer care is maintained and that this is always conducted in a courteous manner
- Complete regular audits and quality checks on Retail Merchandisers\' machines as instructed by your Area Retail Manager
- Report any machines that are below Automatic Vending Association hygiene standards to your Area Manager
- Covering sites in a van or covering static sites that will require using public transport to get to
Requirements:
- Be able to provide training to new starters
- Be able to complete audits and quality checks
- Always follow all Health & Safety regulations
- Be flexible and responsive to changes
- High level of customer care and always be presentable
Benefits:
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you\'ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal.
Mobile Merchandiser/Vending Operator - Birmingham employer: Selecta
Selecta is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Mobile Merchandisers. With a strong commitment to employee development, competitive pay rates, and a focus on diversity and inclusion, Selecta ensures that team members feel valued and supported. The convenience of taking the company van home and the opportunity to gain certifications in Food Hygiene and Health & Safety further enhance the appeal of working with us in Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Merchandiser/Vending Operator - Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selecta, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selecta!
We think you need these skills to ace Mobile Merchandiser/Vending Operator - Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selecta, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selecta and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selecta that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selecta
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
