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For Companies At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days holiday, competitive pay, and company-provided vans.
- Why this job: Join a diverse team making a positive impact across workplaces and communities.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
- Other info: Opportunities for training in Food Hygiene and Health & Safety.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Vending Operative to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Mobile Merchandiser/Vending Operative ?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Most of our shifts are 5 days per week – 5 in 7
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Merchandiser/Vending Operative - York employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Vending Operative - York
✨Tip Number 1
Familiarise yourself with the vending and coffee machine industry. Understanding the products and services offered by Selecta will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Mobile Merchandiser, you'll be the face of the company at various sites, so showcasing your ability to maintain high customer care will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with stock management and hygiene standards. Being able to talk about how you've handled similar responsibilities in the past will show that you're ready for the challenges of this role.
✨Tip Number 4
Be ready to demonstrate your adaptability. The job involves travelling to multiple sites and dealing with various situations, so sharing examples of how you've successfully adapted to change in previous roles will be beneficial.
We think you need these skills to ace Mobile Merchandiser/Vending Operative - York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Mobile Merchandiser/Vending Operative position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Customer Service Skills: Since this role involves a high level of customer interaction, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries or complaints in the past.
Showcase Adaptability: The job requires flexibility and adaptability due to the mobile nature of the role. Mention any previous experiences where you had to adapt to changing situations or environments, demonstrating your ability to handle various challenges.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selecta
✨Know the Company
Before your interview, take some time to research Selecta. Understand their services, values, and the role they play in the vending industry. This will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Mobile Merchandiser/Vending Operative, customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to handle complaints and maintain a positive attitude.
✨Showcase Your Problem-Solving Abilities
The role involves fixing occasional faults on machines. Think of instances where you've successfully resolved issues or improved processes. This will demonstrate your proactive approach and technical aptitude.
✨Dress for Success
Since the job requires a high level of presentability, make sure to dress smartly for your interview. This not only shows respect for the interviewers but also reflects the professional image you would uphold in the role.
