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- Tasks: Join us as a Mobile Merchandiser, restocking and cleaning vending machines across South London.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days holiday, competitive pay, and a comfortable van for work.
- Why this job: Be part of a dynamic team that values customer service and offers career development.
- Qualifications: Must be flexible, customer-focused, and able to train new starters.
- Other info: This role involves physical activity and travel to various client sites.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Vending Operative to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Key Responsibilities:
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers\’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
- This is a Physical Job – you\’ll spend lots of time on your feet and there is some heavy lifting involved.
Requirements
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you\’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Vending Operative - South London (TGG) employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Vending Operative - South London (TGG)
✨Tip Number 1
Familiarise yourself with the vending industry and the specific services offered by Selecta. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required physical work. Being able to demonstrate your ability to handle the demands of a mobile role will make you stand out.
✨Tip Number 3
Prepare to discuss how you would handle common challenges in the role, such as machine malfunctions or customer complaints. Showing that you can think on your feet will impress the hiring team.
✨Tip Number 4
Network with current or former employees of Selecta if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Mobile Merchandiser/Vending Operative - South London (TGG)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Mobile Merchandiser/Vending Operative.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, vending operations, or similar roles. Mention specific examples where you provided excellent customer care or maintained high hygiene standards.
Showcase Your Flexibility: Since this role requires flexibility and responsiveness, make sure to mention any past experiences where you adapted to changing situations or took on additional responsibilities. This will demonstrate your suitability for the mobile nature of the job.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for maintaining high standards in customer service.
How to prepare for a job interview at Selecta
✨Know the Company
Before your interview, take some time to research Selecta. Understand their services, values, and the role they play in the vending industry. This will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Mobile Merchandiser/Vending Operative, you'll be the face of the company at various client sites. Be prepared to discuss your previous customer service experiences and how you handle difficult situations. Highlight your ability to maintain a friendly and professional demeanour.
✨Showcase Your Flexibility
This role requires adaptability as you'll be visiting multiple sites and dealing with various challenges. Be ready to provide examples of how you've successfully adapted to changing circumstances in past jobs or situations.
✨Prepare for Practical Questions
Expect questions related to the physical demands of the job, such as handling heavy lifting and maintaining hygiene standards. Think about how you would approach these tasks and be ready to discuss any relevant experience you have.