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- Tasks: Join us as a Mobile Merchandiser, restocking and cleaning vending machines across London.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days holiday, competitive pay, and a comfortable van for work.
- Why this job: Be part of a dynamic team that values customer service and offers career development.
- Qualifications: No specific experience required; just a friendly attitude and willingness to learn.
- Other info: This role involves physical activity and travel to various client sites.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Vending Operative to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Key Responsibilities:
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
- This is a Physical Job – you’ll spend lots of time on your feet and there is some heavy lifting involved.
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Merchandiser/Vending Operative - London (TGG) employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Vending Operative - London (TGG)
✨Tip Number 1
Familiarise yourself with the vending industry and the specific services offered by Selecta. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required physical activity. This will demonstrate your suitability for the Mobile Merchandiser position, which involves a lot of on-the-go tasks.
✨Tip Number 3
Prepare to discuss how you would handle common issues that may arise in vending operations, such as machine malfunctions or customer complaints. Showing problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability, as this role requires visiting multiple sites and responding to changing demands. Share examples from past experiences where you've successfully adapted to new situations.
We think you need these skills to ace Mobile Merchandiser/Vending Operative - London (TGG)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Mobile Merchandiser/Vending Operative position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous work experience, particularly in customer service or similar roles. Emphasise any experience with vending machines or food hygiene, as this will be relevant to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Selecta that appeal to you, such as their commitment to customer service and quality. Use examples from your past experiences to demonstrate how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Mobile Merchandiser/Vending Operative, you'll be the friendly face of Selecta. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle complaints and maintain a positive attitude.
✨Demonstrate Your Problem-Solving Abilities
You'll need to fix occasional faults on machines, so think of times when you've successfully resolved issues in the past. Discuss your approach to troubleshooting and how you ensure that everything runs smoothly for customers.
✨Emphasise Your Flexibility
This role requires covering multiple sites and adapting to changes. Be ready to talk about your experience with flexible working hours and how you manage your time effectively while on the move.
✨Highlight Your Commitment to Hygiene and Safety
With a focus on maintaining hygiene standards, it's crucial to show that you understand the importance of health and safety regulations. Prepare to discuss any relevant training or certifications you have, such as Food Hygiene or Health and Safety.