At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Other info: Drive a comfortable van home and enjoy clear career progression.
- Why this job: Be a friendly face in various locations, making people's day better with great snacks and drinks.
- Qualifications: Customer care skills and flexibility are key; training provided for new starters.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Service Operator to join our team and ensure a high level of customer service, providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time
- To complete all the relevant stock and cash controls across the machine base and on the company vans
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner
- To complete regular audits and quality checks on Retail Merchandisers\' machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager
Qualifications / Requirements
- Be able to provide training to new starters
- Be able to complete audits and quality checks
- Always follow all Health & Safety regulations
- Be flexible and responsive to changes
- High level of customer care and always be presentable
Applicants must have the Right to Work in the UK permanently. Please apply for consideration—we look forward to reviewing your CV.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
Benefits
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Most of our shifts are 5 days per week - 5 in 7
- Competitive pay rates - we pay more than our competitors in almost all locations
- Training provided, you\'ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/ Service Operator - Relief - Fresh Food - London in City of London employer: Selecta
Selecta is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Mobile Merchandisers/Service Operators. With competitive pay rates, comprehensive training, and clear career development paths, team members enjoy a supportive culture that prioritises customer service and employee well-being. The convenience of taking company vans home eliminates commuting costs, while the commitment to diversity and inclusion fosters a welcoming atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Merchandiser/ Service Operator - Relief - Fresh Food - London in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Merchandiser/ Service Operator - Relief - Fresh Food - London in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selecta:Your cover letter is your chance to shine! Tell us why you want to work at Selecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selecta!
How to prepare for a job interview at Selecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
