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- Tasks: Join us as a Mobile Merchandiser, restocking and cleaning vending machines while providing top-notch customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for your daily routes.
- Why this job: Be part of a dynamic team that values customer care and offers clear career development opportunities.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn!
- Other info: Flexible working patterns and a commitment to diversity and inclusion make Selecta a great place to work.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Service Operator?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Service Operator ?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Service Operator
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Merchandiser/Service Operator - London employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator - London
✨Tip Number 1
Familiarise yourself with the vending and coffee machine industry. Understanding the products and services offered by Selecta will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills. Since this role involves direct interaction with clients, be prepared to share examples of how you've provided excellent customer care in previous positions.
✨Tip Number 3
Showcase your flexibility and adaptability. As a mobile role, being able to adjust to different environments and client needs is crucial. Be ready to discuss situations where you've successfully adapted to change.
✨Tip Number 4
Prepare to discuss health and safety regulations. Since compliance is key in this role, having a solid understanding of relevant health and safety practices will set you apart from other candidates.
We think you need these skills to ace Mobile Merchandiser/Service Operator - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Mobile Merchandiser/Service Operator. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since this role involves a high level of customer interaction, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer relationships in previous roles.
Show Flexibility and Adaptability: The job requires flexibility and responsiveness to changes. Mention any past experiences where you had to adapt quickly to new situations or challenges, showcasing your ability to thrive in a dynamic environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Selecta
✨Know the Company Inside Out
Before your interview, make sure you research Selecta thoroughly. Understand their services, values, and the role of a Service Operator. This will help you demonstrate your enthusiasm and fit for the company.
✨Showcase Your Customer Service Skills
As a Service Operator, you'll be the face of the company at various client sites. Be prepared to share examples of how you've provided excellent customer service in the past, and how you handle complaints or issues professionally.
✨Demonstrate Flexibility and Problem-Solving
This role requires adaptability as you'll be visiting multiple sites. Share experiences where you've had to think on your feet or adapt to changing circumstances, especially in a customer-facing environment.
✨Highlight Your Attention to Detail
Since you'll be responsible for maintaining hygiene standards and conducting audits, emphasise your attention to detail. Discuss any relevant experiences where your diligence made a difference in quality or safety.
