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For Companies At a Glance
- Tasks: Restock and clean vending machines while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Why this job: Be a Joy Ambassador and create moments of joy for customers every day.
- Qualifications: Customer-focused attitude and willingness to learn.
- Other info: Flexible working patterns and clear career development paths.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador ?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador ?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Joy Ambassador
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Merchandiser/Service Operator - Central London employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Central London
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Joy Ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Selecta team and becoming a part of the joy they create every day.
We think you need these skills to ace Mobile Merchandiser/Service Operator - Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Joy Ambassador role. Highlight any customer service experience and your ability to work flexibly across different locations.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to making people feel great at Selecta. Keep it friendly and professional.
Show Off Your Skills: Don’t forget to mention any relevant training or certifications, especially in Food Hygiene and Health & Safety. We love candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines Selecta uses. Understanding how they operate and common issues like cup jams or blocked mixing bowls will show your technical aptitude and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. As a Joy Ambassador, you'll be the friendly face on site, so demonstrating your ability to maintain high customer care standards is crucial.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being able to discuss these confidently will highlight your commitment to maintaining hygiene standards and safety protocols.
✨Flexibility and Adaptability
Be ready to discuss how you've adapted to changes in previous roles. This job requires flexibility as you’ll be visiting multiple sites, so showcasing your ability to respond to changing circumstances will set you apart.
