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- Tasks: Join us as a Joy Ambassador, ensuring our vending machines are clean and stocked while providing top-notch customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for your daily routes.
- Why this job: Be part of a vibrant team that values joy, customer care, and personal development in a dynamic environment.
- Qualifications: Must be flexible, customer-focused, and able to train new team members while adhering to health and safety standards.
- Other info: Work across various locations with no commuting costs, plus receive a company phone!
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Joy Ambassador:
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates - we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Joy Ambassador - Manchester employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador - Manchester
✨Tip Number 1
Familiarise yourself with Selecta's products and services. Understanding the range of vending solutions and coffee services they offer will help you engage with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Joy Ambassador, you'll be the friendly face for clients, so showcasing your ability to maintain high levels of customer care will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role requires visiting multiple sites and responding to changes, so sharing examples of how you've successfully managed similar situations in the past can strengthen your application.
✨Tip Number 4
Show enthusiasm for training and development. Since you'll be providing training to new starters, expressing your passion for helping others learn and grow can make a positive impression on the hiring team.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Joy Ambassador. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since this role involves a high level of customer interaction, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles.
Show Flexibility and Adaptability: Mention any past experiences where you had to adapt to changing situations or work environments. This is crucial for a mobile role like this one, where you'll be visiting multiple client sites.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Joy Ambassador, you'll be the friendly face of the company. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle complaints and ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
This role requires visiting multiple sites and adapting to different environments. Discuss your experience in similar roles where you had to be flexible and responsive to changes. This will show that you're ready for the mobile nature of the job.
✨Emphasise Hygiene and Safety Awareness
Given the importance of hygiene standards in this role, be ready to talk about your understanding of health and safety regulations. Mention any relevant training or certifications you have, especially in food hygiene.
✨Prepare for Practical Scenarios
You may be asked how you would handle specific situations, such as fixing a machine fault or conducting an audit. Think through these scenarios beforehand and be ready to explain your thought process and actions clearly.
