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- Tasks: As a Joy Ambassador, you'll keep vending machines stocked and clean while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for your shifts.
- Why this job: Be part of a fun team that spreads joy through great service and quality products.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn!
- Other info: Flexible hours, career development opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 33600 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Joy Ambassador:
- 25 days holiday pa + bank holidays.
- Life assurance of 2x yearly salary.
- Most of our shifts are 5 days per week - 5 in 7.
- Competitive pay rates - we pay more than our competitors in almost all locations.
- Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling.
- Security of 5-weeks paid sick leave.
- Development opportunities available and clearly mapped career paths.
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you).
- Company phone provided.
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Joy Ambassador - Liverpool employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador - Liverpool
✨Tip Number 1
Familiarise yourself with Selecta's products and services. Understanding the range of vending machines and coffee solutions they offer will help you engage confidently with potential customers during your interactions.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Joy Ambassador, you'll be the face of Selecta at various sites, so showcasing your ability to provide excellent service will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role requires visiting multiple sites and responding to changes, so sharing examples of how you've successfully managed similar situations in the past can demonstrate your suitability.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Selecta values joy and customer satisfaction, so expressing your passion for creating positive experiences will resonate well with the hiring team.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador - Liverpool
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mobile Merchandiser/Joy Ambassador position. Understand the key responsibilities and requirements, such as customer service skills and flexibility in working hours.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous customer service roles, experience with vending machines, or training capabilities, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Selecta and how your skills can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Joy Ambassador, you'll be the friendly face of Selecta. Make sure to highlight your previous customer service experience and how you handle different situations with clients. Share specific examples that demonstrate your ability to maintain a high level of customer care.
✨Demonstrate Flexibility and Adaptability
This role requires you to be mobile and responsive to changes. Be prepared to discuss times when you've had to adapt quickly to new situations or challenges. Showing that you're flexible will resonate well with the interviewers.
✨Emphasise Hygiene and Safety Awareness
Given the importance of hygiene standards in this role, be ready to talk about your understanding of health and safety regulations. Mention any relevant training or certifications you have, such as Food Hygiene or Health and Safety, to show you're serious about maintaining high standards.
✨Prepare for Practical Scenarios
You might be asked how you would handle specific situations, like fixing a machine fault or dealing with a customer complaint. Think through these scenarios beforehand and be ready to explain your thought process and actions clearly during the interview.
