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- Tasks: As a Joy Ambassador, you'll restock and clean vending machines while providing top-notch customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for work travel.
- Why this job: Join a fun team, make people happy, and gain valuable skills in a dynamic environment.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn!
- Other info: Flexible working patterns and opportunities for career development await you!
The predicted salary is between 24000 - 36000 £ per year.
Selecta King\’s Lynn, England, United Kingdom
Selecta King\’s Lynn, England, United Kingdom
1 week ago Be among the first 25 applicants
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This range is provided by Selecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador ?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time
- To complete all the relevant stock and cash controls across the machine base and on the company vans
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner
- To complete regular audits and quality checks on Retail Merchandisers\’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager
- Covering sites in a van or covering static sites that will require using public transport to get to
Requirements
What are we looking for in a Joy Ambassador ?
- Be able to provide training to new starters
- Be able to complete audits and quality checks
- Always follow all Health & Safety regulations
- Be flexible and responsive to changes
- High level of customer care and always be presentable
Benefits
Benefits received as a Joy Ambassador
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you\’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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Mobile Merchandiser/Joy Ambassador - Kings Lynn employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador - Kings Lynn
✨Tip Number 1
Familiarise yourself with Selecta's products and services. Understanding the range of vending solutions and coffee services they offer will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Joy Ambassador, you'll be the face of Selecta at various locations, so showcasing your ability to provide excellent customer care will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role involves visiting multiple sites and responding to changes, so sharing examples of how you've successfully managed similar situations in the past can strengthen your application.
✨Tip Number 4
Research health and safety regulations relevant to the food and beverage industry. Being knowledgeable about these standards will not only impress your interviewers but also show that you're serious about maintaining hygiene and safety in your work.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador - Kings Lynn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to customer service and mobile roles. Emphasise any previous work in vending, retail, or similar environments, and showcase your ability to maintain high standards of hygiene and customer care.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Joy Ambassador role at Selecta. Mention specific skills that align with the job description, such as flexibility, training capabilities, and adherence to health and safety regulations. Personalise it to reflect your understanding of Selecta's mission.
Highlight Relevant Skills: When filling out your application, ensure you highlight skills that are crucial for this role, such as problem-solving (for fixing machine faults), customer interaction, and the ability to conduct audits. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Joy Ambassador, you'll be the friendly face of Selecta. Make sure to highlight your previous customer service experience and how you handle different situations with clients. Share specific examples that demonstrate your ability to maintain a high level of customer care.
✨Demonstrate Flexibility and Adaptability
This role requires you to visit multiple client sites daily, so it's important to show that you're flexible and can adapt to changing circumstances. Be prepared to discuss how you've successfully managed unexpected changes in past roles.
✨Emphasise Your Attention to Detail
You'll need to complete audits and quality checks on vending machines, so showcasing your attention to detail is crucial. Prepare to talk about times when your meticulous nature helped prevent issues or improved service quality.
✨Prepare for Practical Scenarios
Since the role involves fixing occasional faults on machines, think about any relevant technical skills you have. Be ready to discuss how you would approach common issues like cup jams or blocked mixing bowls, demonstrating your problem-solving abilities.