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- Tasks: Keep vending machines stocked and clean while providing top-notch customer service.
- Company: Join Selecta, a leader in creating joyful moments through vending solutions.
- Benefits: Enjoy competitive pay, 5 weeks paid sick leave, and a company van for commuting.
- Why this job: Be part of a fun team, gain certifications, and develop your career in a supportive environment.
- Qualifications: Must be flexible, customer-focused, and able to train new team members.
- Other info: Work Monday to Friday with opportunities for growth and a commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
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To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
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To complete all the relevant stock and cash controls across the machine base and on the company vans.
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To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
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To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
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To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
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To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
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To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
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To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
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Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador ?
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Be able to provide training to new starters.
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Be able to complete audits and quality checks.
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Always follow all Health & Safety regulations.
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Be flexible and responsive to changes.
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High level of customer care and always be presentable.
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Life assurance of 2x yearly salary
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Most of our shifts are 5 days per week, Mon-Fri
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Competitive pay rates- we pay more than our competitors in almost all locations
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Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
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Security of 5-weeks paid sick leave
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Development opportunities available and clearly mapped career paths
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Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
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Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Joy Ambassador - Hemel Hempstead employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador - Hemel Hempstead
✨Tip Number 1
Familiarize yourself with the specific vending machine models and their common issues. This knowledge will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Highlight any previous experience in customer service or training roles. Being able to showcase your ability to provide high-quality customer care and train others will set you apart as a strong candidate.
✨Tip Number 3
Be prepared to discuss how you handle health and safety regulations in your previous roles. Showing that you prioritize safety and hygiene will align well with the company's values.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing examples of how you've successfully managed changes in your work environment. This will resonate with the company's need for responsive team members.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador - Hemel Hempstead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Mobile Merchandiser/Joy Ambassador position. Highlight key responsibilities such as customer care, training new starters, and conducting audits, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to reflect relevant experiences that demonstrate your ability to provide high-quality customer service, conduct audits, and follow health and safety regulations. Use specific examples from previous roles to showcase your skills.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for customer service and your ability to train others. Mention your flexibility and responsiveness to changes, as these are important traits for the role.
Highlight Relevant Skills: In your application, be sure to highlight any certifications or training you have in food hygiene, health and safety, or fresh food handling. This will show that you are prepared for the responsibilities of the position.
How to prepare for a job interview at Selecta
✨Show Your Customer Care Skills
Since the role emphasizes a high level of customer care, be prepared to share examples of how you've provided excellent service in previous positions. Highlight any experiences where you resolved customer complaints or went above and beyond to ensure satisfaction.
✨Demonstrate Flexibility and Responsiveness
The job requires flexibility and the ability to adapt to changes. Be ready to discuss situations where you've had to adjust your plans or approach quickly. This will show that you can handle the dynamic nature of the role.
✨Highlight Your Training Experience
As you'll be responsible for training new starters, mention any previous experience you have in training or mentoring others. Discuss your approach to teaching and how you ensure that new team members feel supported and confident.
✨Understand Health & Safety Regulations
Familiarize yourself with health and safety regulations relevant to vending operations. Be prepared to discuss how you prioritize safety in your work and any specific practices you follow to maintain hygiene standards.
