At a Glance
- Tasks: As a Joy Ambassador, you'll restock and clean vending machines while providing top-notch customer service.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for work travel.
- Other info: Work across various locations with opportunities for career growth and certifications.
- Why this job: Join a fun team focused on customer joy and personal development in a dynamic role.
- Qualifications: Must be flexible, customer-focused, and able to train new team members.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador ?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador ?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Joy Ambassador
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Joy Ambassador in Basildon employer: Selecta
Selecta is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Joy Ambassador, you will enjoy competitive pay, extensive training opportunities, and the convenience of a company van for your mobile role, all while contributing to a team dedicated to delivering joy through quality service across diverse locations. With a commitment to equal opportunities and a focus on creating moments of joy, Selecta fosters an inclusive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador in Basildon
✨Tip Number 1
Familiarise yourself with the vending and coffee machine industry. Understanding the products and services offered by Selecta will help you engage confidently with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Joy Ambassador, you'll be the friendly face of Selecta, so showcasing your ability to connect with customers and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role involves visiting multiple sites daily, so sharing examples of how you've successfully managed changing environments or schedules will show you're a great fit for the job.
✨Tip Number 4
Demonstrate your commitment to health and safety. Since the role requires adherence to hygiene standards, mentioning any relevant experience or training in health and safety practices will reassure us that you take these responsibilities seriously.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador in Basildon
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Joy Ambassador. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills:Since this role focuses on customer interaction, emphasise any previous experience in customer service. Provide specific examples of how you've maintained high levels of customer care in past roles.
Show Flexibility and Adaptability:Mention your ability to adapt to changing situations, as the role requires visiting multiple client sites. Include examples of how you've successfully managed changes in your previous jobs.
Proofread Your Application:Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Joy Ambassador, you'll be the friendly face of the company. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle complaints and ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
This role requires visiting multiple client sites daily, so it's important to show that you're flexible and can adapt to changing situations. Discuss any experiences where you've had to adjust quickly to new environments or tasks.
✨Emphasise Hygiene and Safety Awareness
Since maintaining hygiene standards is crucial for this position, be ready to talk about your understanding of health and safety regulations. Mention any relevant training or certifications you have, especially in food hygiene.
✨Prepare for Practical Scenarios
You might be asked to solve practical problems during the interview, such as dealing with a machine fault. Brush up on common issues that vending machines face and think through how you would approach fixing them.
