Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure vending machines are stocked, clean, and provide excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Why this job: Be a Joy Ambassador and make a difference in customer experiences daily.
- Qualifications: Customer service skills and a flexible attitude are essential.
- Other info: Drive a company van home and enjoy mapped career paths.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
What does a usual day look like for a Joy Ambassador?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines (cup jams, blocked mixing bowls etc.) and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
Requirements
What are we looking for in a Joy Ambassador?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
Benefits received as a Joy Ambassador:
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates - we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
Mobile Merchandiser/Service Operator - Mansfield employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being a Joy Ambassador.
✨Tip Number 2
Practice your customer service skills! As a Joy Ambassador, you'll be the friendly face clients see. Think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be ready to talk about flexibility! Since this role involves visiting multiple sites, be prepared to discuss how you handle changes and adapt to different environments. Share any relevant experiences that highlight your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Selecta team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Mobile Merchandiser/Service Operator - Mansfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring joy to our customers as a Joy Ambassador.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines Selecta uses. Understanding how they operate, common issues, and maintenance will show your technical aptitude and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a Joy Ambassador.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being able to discuss these confidently will demonstrate your commitment to maintaining high standards.
✨Flexibility and Adaptability
Be ready to discuss how you've adapted to changes in previous jobs. This role requires flexibility, so sharing specific examples will help illustrate that you're the right fit for the dynamic environment at Selecta.
