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- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Selecta, Europe's leading provider of self-serve coffee and convenience food.
- Benefits: 25 days holiday, competitive pay, training, and a company van.
- Why this job: Join a dynamic team and spread joy through great service every day.
- Qualifications: Customer-focused attitude and willingness to train others.
- Other info: Flexible role with clear career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self‑serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in‑between.
What does a usual day look like for a Service Operator?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high‑quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager.
- To share any necessary follow‑up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Service Operator?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Service Operator
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Competitive pay rates – we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5‑weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Service Operator - Loughborough employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Loughborough
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Joy Ambassador.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your flexibility! As a mobile role, you'll need to adapt to different client sites and situations. Share how you've handled changes in previous jobs to show you're up for the challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Mobile Merchandiser/Service Operator - Loughborough
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for Joy Ambassadors who can connect with our clients!
Tailor Your Application: Make sure to tailor your application to the role of Mobile Merchandiser/Service Operator. Highlight any relevant experience you have in customer service or working with machines. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the job. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Selecta. We can’t wait to hear from you!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines Selecta uses. Understanding how they operate, common issues, and maintenance will show your technical aptitude and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. As a Joy Ambassador, your ability to connect with clients and ensure their satisfaction is key, so be ready to discuss your approach to maintaining high customer care.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being able to discuss these confidently will demonstrate your commitment to safety and hygiene standards, which are crucial in this role.
✨Flexibility and Adaptability
Think of instances where you've had to adapt to changes or handle unexpected situations. This role requires flexibility as you’ll be visiting multiple sites, so showcasing your ability to respond positively to change will set you apart.
