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For Companies At a Glance
- Tasks: Diagnose and repair vending equipment while ensuring top-notch service for customers.
- Company: Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: 27 days holiday, competitive pay, training, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong electrical knowledge and a full UK driving licence required.
- Other info: Diverse workplace with clear career paths and a commitment to inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Technician to join our Technical department and provide high quality service to all customers and actively contribute to the overall improvements to the business by servicing and maintaining equipment to a high standard.
As a Service Technician, your goal is to limit the volume of equipment failure through correct service and maintenance, and your unlimited goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be within your area of responsibility.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. Our engineers are critical to the operating of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.
Responsibilities
- To diagnose and repair faults on a complete range of vending equipment.
- To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work, the return visit must be carried out at the soonest opportunity.
- Continually review multiple faulty equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
- To ensure that you always have access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
- To attend various training courses to assist you to maintain the highest standard of workmanship.
- Maintain good customer relations by adopting a pleasant manner at all times.
- Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
- Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
- Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
Requirements
- Ability to form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.
- Willing and able to work on your own initiative.
- A full UK driving licence with at least 12 months driving experience and no more than 6 points is essential.
- Be customer-focused with a smart and professional appearance.
- Must have strong electrical knowledge/experience - demonstrated through practical work experience or an electrical qualification.
- Have a technical background with strong fault finding and diagnosis skills.
- Be aware of how to work safely on electrical equipment.
Applicants must have the Right to Work in the UK permanently. Please apply for consideration - we look forward to reviewing your CV. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.
Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
Benefits
- 27 days holiday pa + bank holidays.
- Life assurance of 2x yearly salary.
- Various working patterns 5 out of 7 days.
- Competitive pay rates - we pay more than our competitors in almost all locations.
- Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling.
- Security of 5-weeks paid sick leave.
- Development opportunities available and clearly mapped career paths.
- Company phone provided.
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Service Technician in Lincoln employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! As a Service Technician, you'll need to demonstrate your fault-finding and repair abilities. Brush up on your electrical knowledge and be ready to discuss specific examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your customer service skills! Remember, maintaining good customer relations is key. Be prepared to share stories about how you've handled difficult situations or gone the extra mile for clients. This will highlight your commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities at Selecta. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Service Technician in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your relevant experience, especially in electrical knowledge and fault diagnosis. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Selecta. Keep it friendly and professional – we love a good story!
Show Off Your Customer Focus: Since customer satisfaction is key for us, make sure to include examples of how you've maintained good customer relations in the past. We want to know how you handle challenges and keep clients happy!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Selecta
✨Know Your Stuff
Make sure you brush up on your electrical knowledge and fault-finding skills. Familiarise yourself with common issues related to vending equipment, as well as the technical manuals. This will show that you're prepared and serious about the role.
✨Customer Service is Key
Since you'll be interacting with clients regularly, practice how to maintain a pleasant manner even in challenging situations. Think of examples from your past experiences where you turned a potential complaint into a positive outcome.
✨Show Initiative
Be ready to discuss times when you've worked independently to solve problems. Highlight your ability to diagnose issues quickly and effectively, as this is crucial for limiting equipment failures and ensuring customer satisfaction.
✨Safety First
Understand the health and safety policies relevant to working on electrical equipment. Be prepared to talk about how you ensure safety in your work, as this will demonstrate your professionalism and commitment to best practices.