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- Tasks: Ensure vending machines are stocked, clean, and provide excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Why this job: Be a Joy Ambassador and make a difference in customer experiences daily.
- Qualifications: Customer service skills and a flexible attitude are essential.
- Other info: Drive a company van home and enjoy mapped career paths.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines (cup jams, blocked mixing bowls etc.) and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
Requirements
What are we looking for in a Joy Ambassador?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
Benefits received as a Joy Ambassador:
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Various working patterns 5 out of 7 days
- Competitive pay rates - we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
Mobile Merchandiser/Service Operator - Leicester employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Leicester
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Joy Ambassador.
✨Tip Number 2
Practice your customer service skills! As a mobile merchandiser, you'll be the friendly face for clients. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Selecta team and ready to take on the Joy Ambassador role.
We think you need these skills to ace Mobile Merchandiser/Service Operator - Leicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for Joy Ambassadors who can connect with our clients!
Tailor Your Application: Make sure to tailor your application to the role of Joy Ambassador. Highlight any relevant experience you have in customer service or working with machines. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. We want to know why you’re excited about joining us at Selecta!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines Selecta uses. Understanding their features and common issues will show your technical aptitude and readiness to tackle any challenges on the job.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. As a Joy Ambassador, you'll be the friendly face for clients, so demonstrating your ability to maintain high customer care standards is crucial.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being able to discuss these confidently will highlight your commitment to maintaining hygiene standards and safety protocols.
✨Flexibility and Adaptability
Think of situations where you've had to adapt quickly to changes or unexpected challenges. This role requires flexibility, so showcasing your ability to respond positively to change will make you stand out.
