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- Tasks: Ensure smooth depot operations, manage stock, and support the team with hands-on tasks.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days annual leave, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in everyday service delivery.
- Qualifications: Strong communication skills, attention to detail, and ability to multitask.
- Other info: Exciting role with training opportunities and a focus on health and safety.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Support Ambassador to join our team. The Service Support Ambassador is responsible for the smooth day-to-day running of the depot, including stock control, cleanliness, vehicle loading/unloading, and supporting Joy Ambassadors with stock and cash handling. The role also provides essential field support, such as emergency relief, installations, audits, and project work. You’ll assist with vehicle compliance, new starter training, and ensure health and safety standards are upheld at all times. This is a varied, hands-on role requiring strong organisation, flexibility, and a commitment to excellent service delivery.
Duties of Role
- Day to day running of Warehouse, maintaining a safe working environment and ensuring a high standard of cleanliness and stock accuracy.
- Unloading and loading of vehicles using Forklift Truck.
- Joy Ambassador/ Merchandiser stocktakes & Stock Transfers.
- Joy Ambassador/ Merchandiser Cash handling in depot.
- Managing and Tracking product waste.
- Cover essential needs in the field – including emergency relief support, delivery of stock, adhoc installs and project work.
- Support Area Leaders during holiday.
- Attend training courses where required.
- Ensure Fleet is maintained to a high level including compiling vehicle audits.
- Maintaining and recording of vehicle weight to ensure we are legally compliant.
- In the field audits of machines where required.
- Assist with Onboarding of New Starters including essential training such as EdAPP, BCARM and Fleet Defense Modules.
Department Functions and Reporting
- Complete all required documentation accurately and on time.
- Work closely with the field team and relevant dept to deliver exceptional service.
- Support the ASL’s communication of departmental or company information to the team, management, and other departments.
Health and Safety
- Comply with all Company and Statutory regulations regarding Health and Safety.
- Make yourself aware and observe all relevant health and safety rules and procedures on customer sites.
- Ensure appropriate PPE is always worn where relevant.
- Ensure your company car is always kept clean and road worthy in line with company procedures.
Qualities & Skills
- Take a proactive approach to communication.
- Strong communicator and the ability to present information clearly.
- Solid decision-making abilities.
- Ability to multi-task and manage tight timescales effectively.
- Impeccable attention to detail.
- A strong team player but confident working independently.
- Self-motivated and the ability to act upon own initiative.
- The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
- Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.
Benefits
25 days of annual leave plus
Service Support Ambassador - Leeds employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Ambassador - Leeds
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Service Support Ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to stock control, health and safety, and teamwork. We want to demonstrate our problem-solving skills and ability to handle tight deadlines effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Selecta team.
We think you need these skills to ace Service Support Ambassador - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Support Ambassador role. Highlight any relevant experience in stock control, vehicle handling, or customer service to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Selecta and how your background makes you a great candidate for this hands-on role. Keep it engaging and personal!
Show Off Your Communication Skills: As a Service Support Ambassador, strong communication is key. In your application, demonstrate your ability to present information clearly and effectively. We want to see how you can connect with our team and customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Selecta
✨Know the Company Inside Out
Before your interview, make sure you research Selecta thoroughly. Understand their services, values, and the role of a Service Support Ambassador. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
Since the role requires strong organisation and flexibility, prepare examples from your past experiences where you've successfully managed multiple tasks or maintained high standards in a busy environment. Be ready to discuss how you prioritise work and handle tight deadlines.
✨Demonstrate Your Communication Skills
As a Service Support Ambassador, you'll need to communicate effectively with various teams. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication made a difference in a team setting.
✨Prepare for Practical Questions
Expect questions related to health and safety, stock control, and vehicle compliance. Brush up on relevant regulations and be ready to discuss how you would ensure these standards are upheld. Showing your knowledge in these areas will set you apart from other candidates.
