At a Glance
- Tasks: Join our Technical Admin Team to manage client requests and ensure smooth operations.
- Company: Selecta, a leading food & drinks distribution powerhouse in Europe.
- Benefits: 25 days leave, life assurance, free parking, and unlimited coffee!
- Other info: Clear career progression and strong support for mental health and wellbeing.
- Why this job: Be part of a dynamic team making a real impact in the hybrid work environment.
- Qualifications: Experience in client portal management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring candidates to join our Technical Admin Team and play a crucial role in managing the end-to-end administrative workload that comes via servicing our clients. The position requires a combination of logistical expertise, administrative skills, and knowledge of planning tool management.
As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.
Requirements- Opening, logging tickets and closing on Televend as per portal requests.
- Constant monitoring of all client portals to ensure accurate and timely logging of jobs onto Televend.
- Monitoring progress of tickets through Televend and close jobs in a timely fashion.
- Update client portals with information from Televend to ensure clear updates are always available to our clients.
- Collaborate with operations teams to meet service deadlines.
- Ensure all chargeable works (portal and otherwise) completed in the field are invoiced to the client in accordance to Selecta financial processes.
- Check all credit notes and sign off in line with company processes.
- Ensure system pricing is accurate and align with various client price files.
- Effectively manage and process client chargeable filter requests.
- Upload all PPM compliance documents onto client portals when completed and manage process to ensure 100% compliance is achieved.
- When required to do so, manage chargeable client jobs by following their PO process to ensure the correct authorisations are given to allow works to be actioned.
- Liaise daily with TJAs working with P&O to ensure all completed works are recorded and closed on Televend.
This role will involve some weekend working based on a published schedule.
What You Bring to The Role- Proven experience in client portal management, invoicing and effective administration.
- Experience in the vending, FMCG (Fast Moving Consumer Goods), or similar industries is advantageous.
- Ability to coordinate and manage schedules.
- Excellent communication skills including the ability to draft documents and show proactiveness in resolving problems.
- 25 days of annual leave plus bank holidays.
- Life assurance equivalent to 2x your yearly salary.
- Five weeks of occupational paid sick leave for added security.
- Extended leave policy for greater flexibility.
- Free parking at our Head Office and other depot locations.
- Unlimited coffee and tea at our offices to keep you refreshed.
- Clear career progression paths with development opportunities.
- Strong leadership support to help you thrive.
- Employee recognition scheme to celebrate your contributions.
- Mental health and wellbeing support, including access to mental health first aiders.
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Technical Admin - Hemel Hempstead employer: Selecta
Selecta is an excellent employer, offering a dynamic work environment where you can make a real impact on the skills and performance of our Service Technicians. With a strong focus on employee development, we provide comprehensive training plans and ample opportunities for career progression, all while enjoying generous benefits such as 25 days of annual leave and life assurance. Join us in a culture that values collaboration and innovation, and be part of a team that is dedicated to excellence in service delivery across our diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Admin - Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Admin - Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selecta:Your cover letter is your chance to shine! Tell us why you want to work at Selecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selecta!
How to prepare for a job interview at Selecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
