Regional Technical Manager - Hemel Hempstead

We are hiring a Regional Technical Manager to join our team and lead the delivery of best-in-class technical performance across the region. In this role you will manage and develop a diverse technical workforce—including Technical Administration, PDI, Site Survey Technicians, Installation & Logistics Engineering, Service Technicians, Area Technical Managers, and Technical Training—to ensure operational excellence, service reliability, and continuous improvement across all Selecta solutions. This is a depot-based role with customer site visits as required.

As a 24/7 food & drinks distribution and technology-led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.

Your Key Duties & Responsibilities:

• Lead, coach and develop all technical teams within the region, ensuring high performance, accountability and strong collaboration.
• Oversee technical operations including logistic transport, installations, commissioning, PDI, site surveys, logistics planning, and ongoing service support.
• Complete regular cadence meetings with the vertical leaders within your team to ensure alignment and progress.
• Drive first-time-fix performance, machine availability, and technical KPIs to meet or exceed regional business targets.
• Ensure compliance with all technical, safety, and quality standards, implementing best practices across field operations.
• Plan and coordinate resource allocation to support new business rollouts, major installations, relocations, and refurbishments.
• Partner with Area Technical Managers to improve route efficiency, technician capability, and service delivery consistency.
• Work closely with the Regional Technical Trainer to build training programmes, upskill teams, and support technical certification pathways.
• Maintain strong cross-functional collaboration with Operations, Sales, Supply Chain and Customer Care to ensure seamless service delivery.
• Continuously analyse performance data, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
• Present performance data to senior leadership team and customers as required.
• Support fleet management, parts optimisation, and logistics processes to ensure the right tools, parts, and machines are available when needed.
• Act as an escalation point for complex technical issues, ensuring timely resolution and preventive actions.
• Work closely with HR to ensure all policies are adhered to within your wider team, and act as escalation point for cases as required.

Requirements:

• Proven experience managing multi-disciplinary technical teams in a field-service or engineering-led environment.
• Strong leadership skills with the ability to motivate, coach and develop large, diverse teams.
• Solid understanding of vending, coffee, refrigeration, or similar electromechanical equipment (preferred but not essential).
• Excellent organisational and analytical skills, with the ability to make data-driven decisions.
• A hands-on, solution-focused mindset with a commitment to continuous improvement.
• Strong communication and stakeholder-management skills, able to collaborate effectively across departments.

Benefits:

• 25 days of annual leave plus bank holidays
• Life assurance equivalent to 2x your yearly salary
• Five weeks of occupational paid sick leave for added security
• Extended leave policy for greater flexibility
• Free parking at our Head Office and other depot locations
• Unlimited coffee and tea to keep you refreshed
• Clear career progression paths with development opportunities
• Strong leadership support to help you thrive
• Employee recognition scheme to celebrate your contributions
• Mental health and wellbeing support, including access to mental health first aiders