At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, competitive pay, and training opportunities.
- Other info: Flexible working with a company van provided for your convenience.
- Why this job: Be part of a dynamic team making people's day better with great snacks and drinks.
- Qualifications: Customer-focused attitude and willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Service Operator?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager.
- To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Service Operator?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Service Operator
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Service Operator - Glasgow employer: Selecta
Selecta is an excellent employer, offering a dynamic work environment where you can make a real impact on the skills and performance of our Service Technicians. With a strong focus on employee development, we provide comprehensive training plans and ample opportunities for career progression, all while enjoying generous benefits such as 25 days of annual leave and life assurance. Join us in a culture that values collaboration and innovation, and be part of a team that is dedicated to excellence in service delivery across our diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Merchandiser/Service Operator - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Role-play with a friend or family member to get comfortable with your answers. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your personality! As a Service Operator, being friendly and approachable is key. During your interview, let your personality shine through. Share stories that highlight your customer service skills and how you handle challenges with a smile.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Selecta. Head over to our careers page and submit your application directly. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Mobile Merchandiser/Service Operator - Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the right fit for our team.
Tailor Your Application:Make sure to tailor your application to the role of Service Operator. Highlight any relevant experience you have with customer service, vending machines, or mobile roles. This helps us see how you can contribute to our mission at Selecta.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great candidate for the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines Selecta uses. Understanding how they operate, common issues, and maintenance will show your technical aptitude and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a Service Operator.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to food handling and vending operations. Being able to discuss these confidently will demonstrate your commitment to maintaining high standards.
✨Flexibility and Adaptability
Be ready to discuss how you’ve adapted to changes in previous jobs. Since this role involves visiting multiple sites, showcasing your flexibility and problem-solving skills will be key to impressing the interviewers.
