Field Service Engineer / Service Technician in Crawley

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Field Service Engineer to join our Technical department and provide high quality service to all customers while actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.

As a Service Engineer, your goal is to limit the volume of equipment failure through correct service and maintenance, aiming for zero client complaints regarding technical reliability for machines within your area of responsibility.

About Selecta: Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at various locations from workplaces to schools, universities, and hospitals.

Responsibilities:

• Diagnose and repair faults on a complete range of Vending Equipment.
• Ensure that all work is completed at the first visit whenever possible, making every effort to prevent further breakdowns.
• Prioritise repairs for machines that display persistent breakdowns.
• Maintain access to the technical manuals/documentation relevant to the equipment being serviced/maintained.
• Attend various Training Courses to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times.
• Adhere to customer procedures and Health & Safety Policies where appropriate.
• Be aware of potential customer dissatisfaction and take appropriate action to avoid it.
• Maintain your company vehicle in a roadworthy condition and keep it clean and tidy.
• Form and maintain close working relationships with colleagues and clients to provide the best possible service.
• Work on your own initiative.

Requirements:

• A full UK driving licence with at least 12 months driving experience and no more than 6 points is essential.
• Be customer-focused with a smart and professional appearance.
• Strong electrical knowledge/experience demonstrated through practical work experience or an electrical qualification.
• Technical background with strong fault finding and diagnosis skills.
• Awareness of how to work safely on electrical equipment.
• Applicants must have the Right to Work in the UK permanently.

Benefits:

• 27 days holiday per annum plus bank holidays.
• Life assurance of 2x yearly salary.
• Most shifts are 5 days per week, Monday to Friday.
• Competitive pay rates - we pay more than our competitors in almost all locations.
• Training provided, including certifications in Food Hygiene, Health and Safety, and Fresh food handling.
• Security of 5 weeks paid sick leave.
• Development opportunities available with clearly mapped career paths.
• Comfortable vans provided, with no commuting costs (you take the van home).
• Company phone provided.

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.