Client Solutions Specialist/Account Manager - Existing Business - London

We are hiring a Client Solutions Specialist to join our team and be responsible for managing relationships with existing clients while also driving growth through the acquisition of new accounts. You’ll play a pivotal role in ensuring client satisfaction, optimising account performance, and expanding our reach in the vending and technology services market.

As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment

Your Key Duties & Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned accounts, ensuring client satisfaction and retention.

• Regularly meet with clients to assess their needs, address concerns, and identify opportunities to enhance service offerings.

• Maintain detailed knowledge of client preferences, usage patterns, and feedback to optimise vending solutions.

Business Development

• Identify and pursue opportunities to onboard new clients by presenting tailored vending solutions.

• Develop and execute strategies to grow the company’s presence in target markets.

• Prepare and deliver compelling proposals, presentations, and contracts to potential clients.

Operational Support

• Collaborate with the operations team to ensure timely restocking, maintenance, and optimal machine performance.

• Monitor account performance metrics and implement strategies to maximize revenue per client.

• Address and resolve any operational or service issues promptly.

Administrative Duties

• Maintain accurate and up-to-date records of client interactions, contracts, and account activities in the company’s CRM system.

• Prepare regular reports on account performance, client satisfaction, and business development activities

• Proven experience in account management, sales, or customer service, preferably in the vending or related industry.

• Strong interpersonal and communication skills, both verbal and written.

• Ability to build and maintain long-term client relationships.

• Results-driven with strong problem-solving and negotiation skills.

• Proficient in CRM software and Microsoft Office Suite.

• Valid driver’s license and willingness to travel for client meetings.

• 25 days of annual leave plus bank holidays

• Life assurance equivalent to 2x your yearly salary

• Five weeks of occupational paid sick leave for added security

• Extended leave policy for greater flexibility

• Free parking at our Head Office and other depot locations

• Unlimited coffee and tea to keep you refreshed

• Clear career progression paths with development opportunities

• Strong leadership support to help you thrive

• Employee recognition scheme to celebrate your contributions

• Mental health and wellbeing support, including access to mental health first aiders

• Pension Scheme defined contributions up to 8%

• Very attractive bonus scheme for those who exceed targets

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.